Associate Manager, Health Services - Must live in Florida

CVS Health•Miami, FL

2d•$46,988 - $102,000•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Associate Manager oversees healthcare management staff and builds high‑performing teams that deliver consistent clinical and non‑clinical support to members. They are responsible for meeting financial, operational, and quality targets while ensuring all care management activities follow regulatory and accreditation standards. The role serves as a clinical leadership resource, mentor, and subject‑matter expert for the team, guiding best practices, problem‑solving, and critical thinking. They manage resources involved in member identification, care planning, quality improvement, and documentation. The Associate Manager sets performance expectations, ensures effective use of information systems, and may carry their own caseload or act as a single point of contact for members and care teams. The position also includes training oversight, participation in recruitment, and supporting staff development. The manager fosters a collaborative environment, leads change initiatives, and promotes teamwork across the continuum of care. They maintain strict confidentiality standards and ensure staff compliance with all policies and procedures.

Requirements

Must reside in the state of Florida, preferably in Miami FL
Must possess reliable transportation and be willing and able to travel up to 25% of the time.
3+ years of managed care experience
2+ years of experience with LTSS
2+ years of Management experience, with the ability to mentor and support staff to meet business needs
2+ years’ experience in effective communication with Providers, Members, Staff and other Leaders both in oral and written format
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
Knowledge of the regulations, standards, and policies which relate to medical management
Proficiency with computer skills which includes navigating multiple systems and keyboarding, and familiarity with Microsoft Excel, Word, and web-based applications desired
Time efficient and highly organized

Nice To Haves

3-5 years of experience in a physical or behavioral healthcare setting
Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives
Previous remote work-from-home experience preferred, with demonstrated ability to stay organized, communicate effectively, and work independently in a virtual environment

Responsibilities

Oversees healthcare management staff and builds high‑performing teams that deliver consistent clinical and non‑clinical support to members.
Responsible for meeting financial, operational, and quality targets while ensuring all care management activities follow regulatory and accreditation standards.
Serves as a clinical leadership resource, mentor, and subject‑matter expert for the team, guiding best practices, problem‑solving, and critical thinking.
Manages resources involved in member identification, care planning, quality improvement, and documentation.
Sets performance expectations, ensures effective use of information systems, and may carry their own caseload or act as a single point of contact for members and care teams.
Includes training oversight, participation in recruitment, and supporting staff development.
Fosters a collaborative environment, leads change initiatives, and promotes teamwork across the continuum of care.
Maintains strict confidentiality standards and ensures staff compliance with all policies and procedures.