Social Media Associate

TEKsystems•Warren, MI

2d•$19 - $20•Remote

About The Position

We're seeking customer-focused professionals with exceptional written communication skills to join a growing Social Care team. This position is centered on engaging with customers through social media channels, providing support, answering questions, and resolving concerns in a professional and timely manner. This is not a social media content creation role. You will not be creating posts, advertisements, videos, or marketing campaigns. Instead, you will interact with customers who comment or reach out through official social media platforms and help deliver a best-in-class customer experience. This opportunity is ideal for individuals who enjoy problem-solving, managing multiple cases, and communicating effectively through written channels.

Requirements

Minimum 1 year of customer service experience.
Proven experience communicating with customers through written channels such as: Email, Chat, Social media, Online customer support platforms
Strong written communication and reading comprehension skills.
Excellent organizational and time-management abilities.
Strong attention to detail.
Proficiency with computer navigation and typing.
Ability to work independently in a remote environment while collaborating effectively with a team.

Nice To Haves

Customer-first mindset
Excellent written communication
Strong time management and organization
Ability to multitask and prioritize effectively
Positive attitude and willingness to learn
Coachability and adaptability
Team-oriented approach
Commitment to delivering exceptional customer experiences

Responsibilities

Respond to customer inquiries and comments across social media platforms, including Facebook, Instagram, X (Twitter), app stores, review sites, and other digital channels.
Assist customers with product, service, vehicle, dealer, and general support questions.
Create and manage customer cases requiring additional research or follow-up.
Maintain an organized caseload while meeting service-level expectations and operational metrics.
Accurately document all customer interactions.
Provide proactive support and guidance to customers seeking assistance.
Follow established processes, workflows, and brand guidelines.
Participate in training, coaching, and ongoing development opportunities.
Identify customer needs and escalate issues when appropriate.
Utilize multiple systems and tools to manage concurrent activities efficiently.