Social Media and Administration Specialist | AU | WFH

Staff Domain

2d • Remote

About The Position

This role supports a growing Australian hospitality business across social media, digital marketing, reservations, guest communication, and general administration. The position is approximately 50% social media and content creation, and 50% reservations and administration. The ideal candidate is proactive, organized, and enjoys a varied role with opportunities for growth and contribution.

Requirements

• Excellent written and spoken English skills.
• Professional social media experience, with a strong understanding of Instagram, particularly Reels and Stories.
• Video editing skills using CapCut, Premiere Pro, or similar platforms.
• Strong Canva skills and experience creating engaging visual content.
• Experience using Meta Business Suite.
• Strong copywriting skills with the ability to create engaging and on-brand content.
• Excellent organizational skills and strong attention to detail.
• Ability to work independently and take ownership of responsibilities.
• Strong spreadsheet and general computer skills.

Nice To Haves

• Experience in hotels, tourism, Booking.com, property management systems, Mailchimp, WordPress, or endurance sports brands.

Responsibilities

• Manage the social media content calendar.
• Create and schedule Instagram posts, Reels, and Stories.
• Edit video footage into short-form content.
• Write captions consistent with the brand.
• Create graphics and marketing collateral in Canva.
• Promote accommodation, experiences, athlete camps, and special events.
• Manage and respond to social media comments and messages.
• Identify opportunities for new content.
• Repurpose existing content across channels.
• Assist with email marketing through Mailchimp.
• Perform basic website/WordPress updates.
• Monitor social media performance and provide monthly reports.
• Turn supplied photos and raw video into polished content.
• Respond to accommodation enquiries.
• Manage and update reservations on Booking.com and Online Travel Agencies (OTAs).
• Handle guest pre-arrival and post-stay communication.
• Follow up on outstanding payments.
• Prepare and send invoices.
• Maintain guest records and databases.
• Respond to and manage online reviews.
• Assist with group, corporate, and athlete-camp enquiries.
• Maintain spreadsheets and internal records.
• Provide general administrative support to the management team.

Benefits

• HMO, dental, and life insurance for you and one free dependent from day one, with the option to add more.
• Uncapped placement incentives.
• Ongoing training and upskilling opportunities.
• Paid leaves including birthday, vacation, medical, and maternity, with up to 6 vacation days convertible to cash on your anniversary.
• Employee engagement activities such as year-end party, family day, team building, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed