Events Social Service Manager

SHADE HOTEL REDONDO BEACH•Redondo Beach, CA

45d•Onsite

About The Position

Shade Hotel Redondo Beach is seeking an experienced Social Events Services Manager to coordinate and service social events, weddings, buyouts, and VIP corporate events. The role serves as a key liaison between clients, Sales, Banquet Management, Culinary, and other hotel teams, helping translate each client’s vision into well-executed events with attentive, professional service. The manager handles planning and event documentation, including BEOs, floor plans, timelines, client menus, contracts and estimates when needed, and billing follow-up. The position requires attending assigned events through the final scheduled service point, assisting clients on site, and maintaining flexibility for evening and weekend work and irregular or extended hours. The role also supports property tours, wedding tradeshows, meetings, event setup, and administrative duties. Shade Hotel Redondo Beach is a waterfront boutique hotel in Los Angeles with 54 marina-view rooms, event spaces, a marina-front restaurant and bar, and a rooftop Aquadeck with a dipping pool, cabanas, and lounge.

Requirements

3–5 years of day-of-event coordination experience.
3–5 years of experience planning and executing social events and weddings.
Excellent personal computer skills and experience with Microsoft Office, Google Suite, and Delphi convention management software.
Above-average verbal and written communication skills.
Excellent organizational skills.
Ability to meet deadlines and handle difficult situations professionally.
Ability to manage multiple tasks and priorities and work under tight deadlines and pressure.
Professional, polished appearance in compliance with the company dress code.
Schedule flexibility for irregular or extended hours, sometimes with little notice.
Availability to assist clients on site during evenings and weekends.

Nice To Haves

Tripleseat experience.

Responsibilities

Service social events, weddings, buyouts, and VIP corporate events.
Follow up on finalized event sales contracts and serve as a key liaison between Sales and guests.
Identify and communicate guest needs, and help develop client menus and service timelines that reflect the client’s vision.
Generate BEOs, create floor plans, and develop event timelines.
Attend assigned events and remain through the last key point of service on the timeline.
Work with clients on planning and execution according to the servicing timelines assigned to the department schedule.
Maintain accurate files.
Communicate food and beverage needs, setup requirements, and operational details to Banquet Management and Culinary in a timely manner, meeting event-detail deadlines.
Attend BEO meetings for assigned events and obtain approval for special requests from Banquet or Culinary Management.
Relay guest complaints or problems to managers to support product quality and guest satisfaction.
Keep relevant team members and departments informed of event changes and guest concerns.
Assist with special projects and events.
Assist the Sales Manager or Sales Director with pricing quotes, negotiations, contracts, and estimates when they are unavailable.
Prepare contract addendums as needed with Sales Manager approval.
Assist clients on site at appropriate times, including evenings and weekends.
Participate in wedding tradeshows as required and attend required in-house meetings.
Meet and greet clients, conduct property tours, and promote facilities and services when the Sales Manager is absent.
Assist with event and meeting setup and implementation.
Assist with invoicing and billing and collect outstanding final balances by accounting deadlines.
Perform administrative duties as needed.