Social Content Creator

Gorgias • New York, NY

1d • $77,885 - $101,304

About The Position

Gorgias is looking for a creator to help build brand recognition through original video content featuring ecommerce teams, customers, and employees. The role is part of a marketing team developing a distinctive voice and operates like a creative agency: audience-focused, experimental, and driven by strong ideas. The creator works directly with the Head of Marketing and collaborates with the Staff Content Marketer on distribution and with Gabrielle on customer stories and brand alignment.

The creator owns the video process from finding audience insights and developing concepts through scripting, filming, editing, and delivery. The work includes building recognizable formats and recurring series about ecommerce and customer experience, introducing Gorgias employees, and telling customer stories. Content is primarily for social platforms, with contributions to broader brand campaigns. The creator also reviews audience response with colleagues, experiments with formats and storytelling, and develops successful ideas into repeatable series.

The role offers an opportunity to help shape the creative direction of an international brand, propose new formats, and take ideas from concept to finished video. The position is open to early-career creators and people from outside the technology industry; creative work and judgment matter more than a particular degree, job title, or number of years in B2B marketing. Travel is required to capture stories with the team and customers, including at events and in locations such as Paris, Toronto, and New York.

Requirements

• A portfolio demonstrating creative ability, such as personal-account content, brand work, freelance projects, or an independently built series.
• Evidence of earning audience attention, with an explanation of the candidate's contribution to work people watched, shared, discussed, or returned to.
• Strong creative judgment and the ability to explain why an idea, opening, edit, or format works for a particular audience.
• Practical video skills, including developing an idea, writing, filming, and editing a finished piece.
• Understanding of social platforms and how people watch and interact with content.
• Curiosity about people and an interest in finding relatable details and compelling stories.
• A test-and-learn mindset, including comfort with shipping ideas quickly, evaluating results, and iterating.
• Initiative, openness to feedback, and ability to collaborate to improve work.
• Willingness to travel to capture stories with the team and customers.

Responsibilities

• Understand the pressures, ambitions, and everyday experiences of CX managers and ecommerce teams.
• Turn audience insights into original concepts, scripts, recurring formats, and video series.
• Adapt relevant cultural moments and trends to Gorgias and its audience.
• Take videos from concept through filming, editing, and delivery.
• Make decisions about hooks, pacing, sound, captions, and visual style.
• Create primarily for social platforms and contribute video ideas to broader brand campaigns.
• Use practical equipment and simple production setups to deliver work consistently.
• Collaborate with Gabrielle to identify customer stories with compelling human perspectives.
• Help customers and teammates feel comfortable on camera and bring their personalities into content.
• Travel to capture stories with the team and customers, including at events and in locations such as Paris, Toronto, and New York.
• Create content employees are proud to share and that gives potential colleagues a sense of Gorgias.
• Partner with Deana on packaging and distributing content across relevant channels.
• Review audience response and performance with colleagues to understand which ideas resonate.
• Experiment with formats, openings, and storytelling approaches; develop successful ideas into recurring series where appropriate.
• Balance creative freedom with understanding of the brand and its target audience.
• Establish a sustainable production rhythm and contribute to original formats, audience attention and engagement, and learnings that guide future content.

Benefits

• Five weeks of vacation, subject to each country's applicable PTO laws.
• Paid sick leave.
• Paid parental leave of 16 weeks.
• MacBook Pro.
• Personal credit card for buying lunches.
• Private health insurance and retirement pension.
• Up to $700 USD to set up a home workstation.
• Up to $2,000 USD per year for job-related learning materials, courses, training, or individual coaching.
• Quarterly online company-wide summits and annual team and company offsite retreats.
• Access to premium AI tools, including ChatGPT, Claude, and Granola.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed