Social Commerce Manager

Pattern • Lehi, UT

3d • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

We’re looking for a Social Commerce Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners.

This is a full-time role and will work a hybrid schedule in Lehi, Utah or in Los Angeles, CA.

Requirements

• 3-5 years in account management, with specific experience in e-commerce or marketplace environments.
• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
• Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
• Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
• Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
• Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
• Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

Nice To Haves

• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

Responsibilities

• Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.
• Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.
• Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.
• Stay current on industry trends and new or innovative approaches within social commerce. Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.
• Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.
• Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed