Social Commerce Manager

Pattern • Lehi, UT

1d • Hybrid

About The Position

Pattern is looking for a Social Commerce Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners. This is a full-time role and will work a hybrid schedule in Lehi, Utah or in Los Angeles, CA.

Requirements

• 3-5 years in account management, with specific experience in e-commerce or marketplace environments.
• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
• Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
• Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
• Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
• Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
• Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

Nice To Haves

• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

Responsibilities

• Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.
• Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.
• Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.
• Stay current on industry trends and new or innovative approaches within social commerce.
• Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.
• Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.
• Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed