SOC Operator/Dispatcher

First Responder Protective Services Corp • Plano, TX

1d • Onsite

About The Position

First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays). Please note this is not a security role and in order to be considered candidates must have or be willing to get Alarm Systems Monitor license.

Requirements

• Alarm Systems Monitor License
• Excellent multitasking and situational awareness.
• Strong written and verbal communication skills.
• Maintain professional composure under pressure.
• Adhere strictly to confidentiality and information security policies.
• Document all actions clearly and accurately.
• Demonstrate teamwork, accountability, and responsiveness.
• Be flexible for 24/7 shift operations (day, night, weekends, holidays).

Nice To Haves

• Prior experience in dispatch, 911, or control room operations preferred.
• Familiarity with security or logistics monitoring software.

Responsibilities

• Monitor CCTV, GPS, alarms, and tracking systems in real-time.
• Receive and document incoming calls and incident reports.
• Dispatch appropriate personnel or emergency services.
• Maintain incident logs and communication records.
• Escalate critical events according to established protocols.

Benefits

• Paid Time Off (PTO): 1st Year: Accrue up to 7 days (56 hours), 2nd Year: Accrue up to 10 days (80 hours), 5th Year and beyond: Accrue up to 15 days (120 hours)
• Health Insurance: Company pays up to $300/month toward employee’s health insurance
• Comprehensive medical, dental, and vision coverage (eligible after first month)
• 401(k) plan with up to 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed