SOC Operator - GRAVE Shift

Securitas Security Services•Sunnyvale, CA

6d•Onsite

About The Position

The SOC Operator will monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time. This role involves advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities. The operator will also conduct archival video review, respond to emergency and non-emergency calls, and coordinate multi-channel dispatch operations. Maintaining detailed incident logs and utilizing AVERT workflows, databases, and ticketing systems are key responsibilities. The role includes first-level troubleshooting of security equipment and providing situational awareness updates to leadership and clients. Additionally, the SOC Operator will assist with post-incident reporting, evidence gathering, and root cause analysis of regional trends and system anomalies. Following established SOPs, supporting process improvements, and participating in training are also part of the role. The position requires close coordination with other SOC staff to ensure accurate documentation of dispatches and responses, and may involve supporting special requests from Security Leadership.

Requirements

Must possess a high school diploma or equivalent
Must have a valid guard card
Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
Ability to prioritize workload based on severity or effect on customer
Demonstrated high level of competency with security surveillance software and programs
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..)

Nice To Haves

One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred)
One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred)
One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders
One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)

Responsibilities

Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.
Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.
Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.