SOC Dispatcher

United Data Technologies•Miramar, FL

3d•Hybrid

About The Position

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suites of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com. We are seeking a motivated and detail-oriented individual to join our Security Operations Center (SOC) as a Dispatch Analyst. This entry-level position is ideal for someone with strong communication skills and a foundational understanding of IT systems. You will play a key role in triaging and coordinating responses to security alerts and incidents.

Requirements

Strong verbal and written communication skills are a must
Basic understanding of IT concepts (networking, systems, cybersecurity terminology, etc.)
Ability to multitask and work efficiently in a fast-paced environment
Detail-oriented with excellent organizational skills
Willingness to learn and grow within a SOC environment

Nice To Haves

Familiarity with ticketing systems or help desk tools is a plus
Experience in a help desk, service desk, or IT support role (internships and school projects count)
IT certifications (Security+ and BLT1) are a required

Responsibilities

Monitor and triage security alerts, ticket queues, and incident reports
Dispatch tickets and alerts to appropriate teams and follow up on resolution progress
Document all activities clearly and accurately in the ticketing system
Communicate effectively with technical teams, stakeholders, and external clients
Escalate high-priority issues according to defined protocols
Assist in daily SOC operations and provide administrative support as needed