SOC Analyst

Edgewater Federal Solutions•Albuquerque, NM

3d•Onsite

About The Position

Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory. This role involves supporting 24/7 operations on a swing shift from 2:30 PM to 11:00 PM. The analyst will be responsible for system monitoring, event management, verifying system integrity and availability, analyzing resource consumption, managing user access, and resolving customer-reported issues. The position requires adherence to established procedures, documentation, and participation in IT incident facilitation. After-hours support for the Corporate Computing Help Desk (CCHD) is also a requirement.

Requirements

HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
Ability to obtain & maintain a U.S. Dept. of Energy Clearance
U.S. Citizenship is required.
Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Work Shift work to cover 24/7 environment
Ability to type 35 WPM

Nice To Haves

6 months of customer help desk experience
Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM

Responsibilities

Perform system monitoring, Event Management, and verify the integrity and availability of hardware, network, and server resources and systems.
Maintain effective and efficient adherence to the Event Management Process.
Review system and application logs and verify completion of scheduled jobs, including system backups.
Analyze network and server resource consumption and control user access.
Answer incoming problem calls from customers and internal sites and resolve associated tickets.
Ensure all required documentation is addressed appropriately and correctly.
Follow procedures, provide updates, ask questions, act, and follow up on missing, incomplete, or unresolved issues.
Observe and control the status and performance of system components, servers, and network facilities.
Complete hourly walkthroughs of the data center.
Assist in the Facilitation of Major IT Incidents.
Provide after-hour support to the Corporate Computing Help Desk (CCHD).
Perform other duties as assigned.