Sober Support Unit Supervisor (PCN 1568)

Oakland Community Health Network • Pontiac, MI

3d • $70,298 - $87,872 • Onsite

About The Position

The SSU Supervisor provides direct oversight and support to Substance Use Stabilization Unit staff while ensuring the delivery of high-quality, recovery-oriented services to adults experiencing a substance use disorder (SUD) crisis. The Supervisor promotes a welcoming, person-centered environment, supports staff development, monitors service delivery, and assists with maintaining continuous operations of the unit.

Requirements

• High School Diploma or GED or Bachelor’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) or a bachelor's degree in nursing (RN).
• State of Michigan Licenses, certification and/or registrations in appropriate behavioral health field or For EMT’s and Paramedics, licensure required or For Peer Recovery Coaches, certified peer recovery coach certificate
• Experience in providing services to Individual’s with Substance Use Disorders, adults with Mental Illness, children with Serious Emotional Disturbance or adults and/or children with Intellectual/Developmental Disabilities.
• HIPPA
• Microsoft 365
• Recipient Right’s
• Mental Health Code
• Medicaid Manual
• Interpersonal Skills
• Strong Organizational Skills
• Data Analysis
• Strategic Planning
• Strong written and oral communication
• De-escalation
• Strong leadership and problem-solving skills

Nice To Haves

• Master’s degree in human services preferred
• Preference for experience in providing services in the public sector.
• Minimum of two years of leadership experience working within a managed care setting
• Demonstrated leadership skills in a managerial or supervisory position in the public or private sector
• Experience in working with electronic health records
• Experience in customer service
• Experience with data entry
• Experience in crisis de-escalation
• Experience working with adults with substance use disorder or intellectual

Responsibilities

• Foster a warm, welcoming, and recovery-oriented environment for persons served.
• Provide direct supervision and guidance to SSU staff during assigned shifts, ensuring adherence to agency policies, procedures, and program standards.
• Monitor staff performance and provide ongoing coaching, support, and corrective feedback as needed.
• Assist with staff orientation, training, and professional development.
• Ensure accurate, timely, and complete documentation and recordkeeping by staff.
• Conduct routine chart audits and participate in case reviews to ensure quality service delivery and compliance with regulatory requirements.
• Support daily operations of the SSU, including coordination of admissions, discharges, and service delivery.
• Assist in developing staff schedules and coordinate shift coverage to ensure uninterrupted services.
• Provide leadership during crisis situations and support staff in implementing de-escalation and intervention strategies.
• Ensure persons served receive short-term, intensive stabilization services and are connected to appropriate community resources.
• Collaborate with treatment providers, healthcare professionals, and community partners to support continuity of care.
• Assist with discharge planning and facilitate referrals to outpatient, residential, partial hospitalization, and other recovery support services.
• Participate in team meetings and communicate program updates, concerns, and recommendations to management.
• Monitor program activities and report operational issues, service trends, and client concerns to the Program Manager.
• Promote compliance with safety procedures, communicable disease prevention protocols, and agency standards.
• Participate in on-call rotation and provide operational support as assigned.
• Perform other duties as assigned.

Benefits

• Must have available means of transportation to and from OCHN.
• Must be available for meetings and events which may occur outside of standard office hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager