Snr Mgr - Site Tech Analyst

GSK•Marietta, PA

3d•Onsite

About The Position

This site-based role provides technology planning, coordination, delivery, governance, and operational support for the Marietta site. The Technology Analyst serves as a key link between Site Technology, Product teams, Delivery Leads, Infrastructure teams, vendors, and business stakeholders to ensure technology services are effectively planned, delivered, supported, and continuously improved. The role requires broad technical understanding across site infrastructure, end-user technologies, cloud platforms, enterprise applications, data connectivity, asset and service management, and manufacturing technology environments. The role leads or coordinates infrastructure planning, project delivery, technology risk management, major incident problem solving, continuous improvement, and lifecycle management of technology assets and services. The successful candidate will demonstrate learning agility, curiosity, self-initiative, and the ability to rapidly develop working knowledge across multiple technical domains. The individual must translate technical issues into business impacts, coordinate diverse teams, and drive actions to completion in a complex, matrixed environment.

Requirements

Bachelor's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or a related technical discipline.
At least 8 years of experience delivering technology outcomes in manufacturing or another complex operational environment.
Experience translating strategies and roadmaps into implemented solutions and measurable site outcomes.
Proactive and accountable approach, with experience addressing barriers and following work through to completion.
Experience influencing senior leaders and collaborating with diverse global or matrixed teams to align priorities and achieve shared goals.
Experience organizing complex work and establishing repeatable processes, governance, and clear accountability.
Experience delivering technology projects and operational solutions across infrastructure, applications, data, automation, or Smart Manufacturing.
Experience leading through major incidents, ambiguity, competing priorities, and complex operational constraints.
Experience managing technology risk, compliance, business continuity, lifecycle, audit, and inspection-readiness requirements.
Experience connecting business needs with practical technology solutions and clearly communicating impacts, options, and decisions.
Curiosity and willingness to learn, with experience moving from understanding a problem to delivering a sustainable solution.

Nice To Haves

Master's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or a related technical discipline.
Orange Belt certification in Lean / Six Sigma principles or an ITIL Foundation certificate.
Experience using Microsoft Azure, Azure DevOps, Microsoft Project, Jira, Confluence, and Power BI in enterprise delivery environments.
Experience managing ServiceNow CMDB, Configuration Items (CIs), asset management, service mapping, and governance processes.
Experience overseeing the lifecycle and governance of Azure cloud resources, including subscriptions, resource groups, virtual machines, storage, networking, backup, and access controls.
Working knowledge of Azure cost management, resource tagging, ownership models, and cloud compliance controls.

Responsibilities

Deliver site technology roadmap projects through established governance mechanisms, working with product, platform, engineering, and business teams to translate plans into releases, track benefits, remediate issues, and achieve site-level outcomes aligned with Smart Manufacturing and S/4 ambitions.
Help the Site Tech lead manage local deployment, rollout, continuity, and operational support of global applications and infrastructure; coordinate cutover and Hypercare; align central templates with site needs; and prepare, train, and support business users, quality, and engineering teams.
Help the Site Forward Deployment Engineer with continuous improvement and digital data and analytics initiatives, including designing and implementing paperless and data-driven solutions and supporting Smart Manufacturing, AI, and S/4 use cases.
Ensure integrations, data quality, and local process changes align with the site technology roadmap and infrastructure constraints.
Lead structured problem solving for major incidents and recurring service issues; coordinate cross-functional teams, facilitate root-cause analysis, communicate business impact, and drive corrective and preventive actions to closure.
Manage site technology risk, security, continuity, and compliance with global IT standards; monitor controls, dependencies, and lifecycle risks; coordinate with central security and infrastructure teams; and ensure infrastructure, OT, and application changes remain within approved guardrails.
Support inspection readiness and business resilience.
Provide audit and inspection support, oversee external IT and infrastructure resources, prepare evidence and documentation across applications, infrastructure, and Smart Manufacturing solutions, and ensure partner activities, incident responses, and lifecycle decisions are transparent, traceable, and aligned with GSK policies and regulatory expectations.
Coordinate with the Resilient Ops team on lifecycle management of technology assets and services, including PCs, scanners, peripherals, network and site infrastructure, cloud resources, applications, and manufacturing technologies; coordinate refresh, upgrade, support, and decommissioning activities.
Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, support, lifecycle, and audit records, and provide clear reporting on asset health, risks, and upcoming actions.