Snowsports School Assistant Director

Red Tail Acquisitions•Madison, NH

About The Position

The Snowsports School Assistant Director supports the operations, staff management, guest experience, and safety of the King Pine Snowsports School. Working closely with the Snowsports School Director, the role helps lead daily school functions, including scheduling, training, instructor supervision, and guest service. The Assistant Director helps ensure lessons and programs are coordinated, safe, and enjoyable while fostering a positive staff culture. The position requires strong leadership, communication, and organizational skills and serves as the acting leader of the Snowsports School in the Director’s absence. This is a full-time, seasonal, seven-month position.

Requirements

Previous experience working within a Snowsports School or ski resort environment.
Strong leadership, communication, and organizational skills.
Ability to work collaboratively with diverse staff and guests of all ages.
Strong knowledge of Snowsports instruction and safety practices.
Willingness to work weekends, holidays, and peak periods.

Nice To Haves

Minimum of 2 years in a supervisory or leadership role preferred.
PSIA-AASI Level 1 certification or higher preferred.
Proficiency with scheduling and office software is an asset.

Responsibilities

Assist the Director in leading and motivating Snowsports School staff and promoting teamwork, safety, and professional growth.
Support recruitment, onboarding, and training for instructors and supervisors.
Provide on-snow guidance, coaching, and feedback to instructors to support lesson quality and consistency.
Help create and implement training programs that support staff certification and development.
Mentor instructors and foster open communication.
Assist with daily Snowsports School operations, scheduling, and lesson coordination.
Oversee assigned program areas, which may include children’s programs, group lessons, private lessons, or seasonal offerings.
Coordinate with Guest Services, Lift Operations, Grooming, and other departments to support lesson flow and operational efficiency.
Lead operations in the Director’s absence.
Promote and enforce safety standards for staff and guests during Snowsports activities.
Ensure instructors are trained in safety protocols and procedures.
Monitor lessons and on-hill activities to support a safe learning environment.
Respond calmly and professionally to incidents and emergencies.
Serve as an approachable point of contact for guests and parents.
Communicate professionally with families about lesson details and student progress.
Handle guest service issues professionally and with a solutions-focused approach.
Contribute to program improvements based on guest feedback and participation trends.
Assist with staff scheduling, payroll, and administrative tasks.
Maintain accurate records of staffing, training, and lesson activities.
Support communication among instructors, supervisors, and leadership.
Contribute to reporting and end-of-season evaluations.