Snowsports Office Coordinator

Chestnut Mtn Ski Resort LLC•East Galena Township, IL

1d•Onsite

About The Position

The Snowsports Office Coordinator supports the daily operations of the Snowsports Department by keeping the department organized, coordinating lessons and programs, and directing instructors and guests to the appropriate lesson locations. The role works closely with the Director of Snowsports and the Powder Pups Supervisor on administrative tasks, staff scheduling, lesson coordination, guest communication, and general office operations. The position is seasonal and part-time during the winter season, which runs approximately from December through March, with exact dates to be determined. Instructor training takes place in early December. The ideal candidate is detail-oriented, adaptable, creative, and comfortable working in a fast-paced, team-oriented environment. The role requires friendly, professional service to guests of all ages and experience levels and a commitment to a safe, welcoming Snowsports environment.

Requirements

Must be 18 years or older.
High school diploma or equivalent required.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to multitask, prioritize responsibilities, and adapt to changing needs in a fast-paced environment.
Comfort using computers, Microsoft Outlook, Google Workspace, and various scheduling software.
Adaptable, resourceful, and eager to learn and grow professionally.
Willingness to work flexible and irregular hours, including weekends and holidays.
Positive, team-oriented, and professional attitude.

Nice To Haves

College education highly preferred.
Familiarity with skiing and snowboarding is beneficial but not required.

Responsibilities

Manage daily office operations and maintain an organized, efficient workspace.
Answer phone calls, respond to emails, and assist with guest and staff inquiries.
Assist with coordinating private and group lessons.
Help manage lesson bookings, registrations, cancellations, and schedule changes.
Communicate lesson details and expectations to guests and instructors.
Assist with guest check-in and direct guests to appropriate meeting locations.
Foster a professional, safe, and fun Snowsports environment for guests and students.
Uphold Chestnut Mountain's values and represent the resort.
Support the Director of Snowsports with staff coordination and other administrative needs.
Comply with the Employee Handbook and resort policies regarding grooming, dress, and professional conduct.
Seek opportunities to enhance the guest experience and department operations.
Prioritize the safety of oneself, co-workers, and guests.
Immediately report accidents, incidents, or unsafe conditions to the appropriate supervisor or department.
Operate equipment safely and responsibly.
Follow company and departmental safety policies and procedures.
Drive in compliance with applicable laws and Chestnut Mountain policies.