SnowSports Manager - Alpental

Boyne Resorts•Snoqualmie Pass, WA

2d•Onsite

About The Position

The Alpental Snow Sports Manager is responsible for building and sustaining the culture, community, and daily operations of the Snow Sports School at Alpental. This role provides strong, inspiring leadership with a deep commitment to honoring what makes Alpental unique — fostering an environment where guests, families, and instructors feel a genuine sense of belonging from their very first lesson to their most advanced season. Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Requirements

Strong working knowledge of the Summit Snow Sports School or a comparable program of similar size and scope.
Proven ability to work independently with minimal supervision while maintaining high performance standards.
Adaptable and resilient, with the ability to evolve with changing priorities and operational demands.
Skilled at managing tight deadlines and high-pressure situations while maintaining a professional demeanor.

Nice To Haves

PSIA/AASI Level 2 Certification and Youth Specialist credentials preferred.

Responsibilities

Build genuine connections with staff that foster a sense of community and belonging, cultivating an environment at Alpental that people are proud to be a part of and motivated to return to season after season.
Assess seasonal staffing needs across all programs and demographics, developing a staffing plan that ensures Alpental has the right people in the right roles to deliver its full range of programming.
Lead all phases of the employment lifecycle — recruitment, hiring, onboarding, and end-of-season evaluations and separation — doing this with care, consistency, and professionalism.
Maintain accurate schedules and staff accountability across all programs and lessons, ensuring optimal instructor headcount and coverage at all times. Adjust resources based on demand, product type, time, and location to meet the needs of every guest on every operating day.
Partner with Guest Services to ensure the Alpental sales point is staffed by a confident, well-trained team capable of addressing every guest need — from lesson bookings and ticketing to reservations and service recovery.
Work collaboratively with base area managers across all Summit locations to coordinate shared staff, communicate staffing needs transparently, and flex resources effectively — ensuring every base area is supported at the right level of business volume throughout the season.
Work with the leadership team on an annual basis to assess guest trends and instructor capabilities, using those insights to evaluate, shape, and advise future programming across all lines of business at Alpental.
Collaborate with the Director and Business Manager to assess the specific needs of the Alpental base area, ensuring programming decisions are informed, strategic, and aligned with both guest demand and organizational goals.
Ensure all products and programs are structured to deliver exceptional guest experience, managing organized lineups, thoughtful class splits, and the consistent weekly cadence of seasonal programs so that every guest — from their first visit to their twentieth — has a seamless and memorable time on the snow.
Serve as a key operational partner to the Director, providing regular updates on Alpental’s performance, staffing, programming, and guest experience so the Director has the information needed to make informed decisions at the department level.
Collaborate with the Director on the development and delivery of programming that aligns with company goals and creates genuine value for both guests and staff.