Manager

OTG • Orlando, FL

9d • $65,000 - $65,000 • Onsite

About The Position

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, OTG is fueled by a passion for creating exceptional guest experiences. OTG is committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. An OTG Manager powers day-to-day operations and drives operational excellence with every shift. They lead the crew, ensuring service is sharp, high energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky high.

Requirements

• 3–5 years in management, full service restaurants or retail (bonus points for multiunit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• Fluent in Microsoft Suite.
• Flexibility to work early mornings, nights, weekends, holidays, and during inclement weather.

Nice To Haves

• A hospitality degree is preferred.

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard-free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree