Snowsports Discovery Center Customer Service Specialist

Mohawk Mountain Ski Area•Cornwall, CT

11d

About The Position

The Snowsports Customer Service Specialist focuses on the sales side of delivering Snowsports lessons. The role answers phone calls, emails, and other communications to help customers receive high-quality service and the appropriate product. The specialist operates a point-of-sale system in the lodge to assist customers and works closely with the Rentals, Reservations, and Customer Services desks. The position requires a friendly and cheerful disposition in high-stress situations, the ability to multitask and solve problems decisively under pressure, and effective communication with customers and colleagues. The specialist greets customers, explains Mohawk practices to novice customers, provides information to support purchasing decisions, handles cashiering and balances the drawer, uses computerized systems to provide efficient service, and manages multiple phone lines. Training includes a full day covering policies and procedures, with POS training as needed. The stated wage range is $18–$21.

Requirements

Must be at least 18 years old.
Outgoing, pleasant, genial personality; friendly and enthusiastic.
Problem-solving and critical-thinking skills.
Calm demeanor and ability to multitask.
Computer literate.
Must be able to count money.
Must communicate effectively with customers and colleagues.
Must be a respectful, safe team player.
Must have some knowledge of skiing and snowboarding.
Must know Microsoft Excel and Word or equivalent Google applications.
Must be available approximately November through March.
Must be available on weekends and holidays.
Must be willing to work longer than the specified shift when needed.
Must be willing to accept varying weekly work hours depending on weather, holidays, and other conditions.

Responsibilities

Answer phone calls, emails, and other forms of customer communication.
Assist customers with selecting and purchasing appropriate Snowsports lesson products.
Operate the lodge point-of-sale system.
Work closely with the Rentals, Reservations, and Customer Services desks.
Greet customers pleasantly and explain Mohawk practices to novice customers.
Perform cashiering duties and balance the cash drawer.
Use computerized systems to provide fast and efficient service.
Provide customers with information to help them make purchasing decisions.
Deliver a quality customer service experience.
Handle multiple phone lines.
Maintain a friendly and cheerful disposition and solve problems under pressure.