Smokehouse Pit Master

Lowes Foods•Winston-Salem, NC

About The Position

The Smokehouse Pit Master builds guest loyalty and genuine relationships through personal interactions and a brand-aligned experience while maintaining operating standards. On the sales floor, this role serves as the store’s dedicated representative for smoked meat, engaging guests and hosts in a fun, friendly manner and using freshly prepared samples and suggestive selling to promote the Smokehouse department. The Pit Master also demonstrates excellent guest service, performs the activities described in the Pit Master character performance description, and makes PA announcements. The role oversees Smokehouse department operations in accordance with merchandising, product-quality, sanitation, safety, and HACCP standards. It provides guidance, orientation, training, and feedback to Smokehouse staff, and performs product preparation, receiving, ordering, stocking, guest service, and light meat cutting as needed. Other duties may be assigned by management.

Requirements

Friendly, energetic, and outgoing personality.
Ability and willingness to actively engage guests and have fun with them.
Willingness to perform in front of large crowds and draw attention to the Smokehouse department.
Ability to perform multiple tasks simultaneously.
Ability to stay in character.
Ability to work well with others.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Previous meat cutting or trimming experience.
Ability to read and understand information and directions.
Knowledge of deli and meat department operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication, guest service, and selling skills.
Must be at least 18 years old.
Ability to bend, kneel, and stand for extended periods.
Ability to communicate effectively with and take direction from supervision.
Ability to work well with computers.

Nice To Haves

Previous culinary knowledge and/or background.

Responsibilities

Serve as the store’s dedicated Pit Master for smoked meat while on the sales floor.
Interact with guests and hosts in a fun and friendly manner to create an engaging environment.
Ensure Smokehouse staff provide fun, friendly, and engaging service.
Engage guests with freshly prepared Smokehouse samples and suggestive selling.
Demonstrate superior guest service at all times.
Perform activities outlined in the Pit Master character performance description.
Operate the department according to merchandising and operational standards.
Ensure products for sale meet Lowes Foods quality standards.
Maintain department sanitation and safety according to Lowes Foods standards.
Provide guidance, orientation, training, and feedback to Smokehouse staff.
Perform product preparation, receiving, ordering, stocking, and guest service as needed.
Maintain HACCP-required product information log sheets as necessary.
Perform light meat cutting duties as needed.
Perform other duties assigned by management.
Make PA announcements.