SME Payments

Capgemini•Chicago, IL

About The Position

Capgemini is seeking an experienced Payments Subject Matter Expert (SME) / Senior Business Analyst to serve as a bridge between business stakeholders, operations teams, technology teams, and solution vendors. The role supports payment transformation and modernization initiatives, ensuring solutions align with business objectives, regulatory requirements, and customer experience goals. The position is located in Chicago, Illinois. The Payments SME will lead business analysis and requirements activities and support implementation and enhancement of payment solutions, including claims payments, premium collections, ACH payments, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms. The role also supports testing, compliance, documentation, operational readiness, and change management across the project lifecycle. The posted base compensation range is $116,137 to $142,000 per annum. The position may also be eligible for variable incentives, bonuses, or commissions. Benefits for regular, full-time employees may include paid time off, company holidays, personal days, sick leave, medical, dental and vision coverage, retirement savings plans, life and disability insurance, and employee assistance programs, subject to local policy and eligibility.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, Technology, or a related field.
10–12 years of experience in payments, payment operations, business analysis, or payment transformation programs.
Proven experience as a Payments SME and Business Analyst on large-scale transformation initiatives.
Strong expertise in payment ecosystems and end-to-end payment processing workflows.
Experience gathering, documenting, validating, and managing business and functional requirements.
Strong understanding of ACH payments, real-time payments (RTP), wire transfers, digital payments, payment reconciliation, payment operations, claims disbursements, and premium billing and collections.
Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and data mapping documents.
Strong analytical, problem-solving, and critical-thinking skills.
Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience supporting insurance payment transformation programs.
Experience implementing payment platforms within insurance organizations.
Knowledge of payment regulations, compliance standards, and risk controls.
Experience working with payment vendors, payment gateways, and fintech solutions.
Professional certifications such as CBAP, CCBA, PMI-PBA, or CSM.
Experience with cloud-based payment solutions and digital transformation initiatives.

Responsibilities

Act as the primary Payments SME for payment transformation and modernization programs.
Partner with business stakeholders to identify payment-related challenges, opportunities, and business requirements.
Lead requirements-gathering workshops, stakeholder interviews, and business process analysis sessions.
Document and manage business requirements, functional specifications, user stories, process flows, and use cases.
Analyze current-state payment processes and define future-state operating models.
Support implementation and enhancement of payment solutions, including claims payments, premium collections, ACH payments, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms.
Collaborate with technology teams to translate business needs into solution designs.
Conduct gap analysis, impact assessments, and process optimization initiatives.
Support vendor evaluations, solution assessments, and proof-of-concept activities.
Facilitate User Acceptance Testing (UAT), test planning, defect resolution, and business sign-offs.
Assist with compliance, audit, and operational requirements related to payment processing.
Develop business process documentation, training materials, and operational procedures.
Ensure end-to-end traceability of requirements throughout the project lifecycle.
Support organizational change management and stakeholder communications during implementations.

Benefits

Paid time off, with vacation ranging from 12 to 25 days depending on employee grade.
Company-paid holidays.
Personal days.
Sick leave.
Medical coverage.
Dental coverage.
Vision coverage.
Retirement savings plans, such as a 401(k) in the U.S.
Life insurance.
Disability insurance.
Employee assistance programs.
The role may be eligible for variable incentives, bonuses, or commissions.