SMB Account Executive

Canva • Austin, TX

8d • Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have a choice in where and how you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

At the moment, this role is focused on:
Conducting outbound sales activities to identify, prospect, and engage with SMB clients.
Developing a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
Proactively reaching out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
Building and maintaining strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
Collaborating closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
Meeting and exceeding sales targets and performance metrics, including monthly quotas and conversion rates.
Keeping accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
Staying informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

Requirements

• Proven track record of success in outbound sales or account management roles, preferably in a B2B or SMB-focused environment.
• Strong sales acumen with excellent negotiation, communication, and interpersonal skills.
• Results-oriented mindset with a passion for driving revenue growth and delivering exceptional customer experiences.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, target-driven environment.
• Familiarity with CRM and outreach software (e.g., Salesforce, Outreach IO, Sales Navigator and Gong).
• Prior experience in the tech industry or SaaS sales.

Nice To Haves

• Working with SMB clients is a plus.

Responsibilities

• Conducting outbound sales activities to identify, prospect, and engage with SMB clients.
• Developing a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
• Proactively reaching out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
• Building and maintaining strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
• Collaborating closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
• Meeting and exceeding sales targets and performance metrics, including monthly quotas and conversion rates.
• Keeping accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
• Staying informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

Benefits

• Equity packages
• Health benefits plans
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed