SMB Account Executive, Reforge Learning

Miro•Austin, TX

8h•Remote

About The Position

The Corporate Sales Team is pivotal to Miro’s go-to-market strategy, focusing on driving growth by acquiring new customers as well as by growing existing customer base. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to create the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated, and personal growth is encouraged. Miro has a clear and solvable problem: a 300K+ community of product leaders generating strong inbound demand into the SMB segment, and a renewal rate that doesn't yet reflect the value the product delivers. This role exists to fix that- and you'll be doing it alone. As the only AE dedicated to SMB, you'll run the full sales cycle, own the renewal book, and build the systems and playbooks from scratch that make it all scale. The enterprise team handles their segment, this one is yours entirely. That's not a warning, it's the opportunity. You'll have support but not a safety net. You'll have resources but not a roadmap. What you will have is a high-velocity inbound engine, a real retention problem worth solving, uncapped upside if you fix it, and the mandate to experiment with AI in ways the business hasn't been able to before. The learnings you generate here will directly inform the enterprise motion, making your work a leverage point well beyond SMB alone.

Requirements

2-4 years of B2B SaaS sales or account management experience with a consistent track record of meeting or exceeding quota in high-volume, transactional environments- you know what it feels like to own a number with no one to share it with
Proven experience closing deals in the $10K-$30K ACV range at meaningful monthly volume- pipeline management at pace is second nature
Demonstrated AI fluency, not just familiarity, but a track record of actively experimenting with and building AI-driven workflows that meaningfully improve your output
High agency and comfort operating as a team of one- you create direction rather than waiting for it and are energized by full ownership without constant oversight
Renewal or account management experience, you understand the full customer lifecycle and know how to drive retention at scale with limited direct contact
Comfort with ambiguity, failure, and iteration, you treat a broken motion as an opportunity, test quickly, and improve without needing permission to try something new
Strong async communication skills- clear, concise writing that moves deals and relationships forward efficiently in a remote-first environment

Responsibilities

Serve as the sole Commercial AE, owning the entire segment end-to-end — from inbound qualification through discovery, demo, negotiation, and close — with no shared accountability and no handoffs
Manage and improve a renewal book of business, building proactive at-scale interventions that identify at-risk accounts early and drive meaningful retention improvement without requiring a high-touch motion for every account
Design and implement AI-native workflows and automation that allow a single person to operate at a volume and impact level that manual processes simply can't reach
Build the SMB playbook from nothing — defining the processes, cadences, and systems that will serve as the foundation for the segment and export learnings upmarket to the enterprise team over time
Become a genuine product expert capable of having high-value conversations with product managers, VPs of Product, and CPOs about roadmaps, feedback loops, and team development
Track and analyze your own performance data to identify what's working, iterate quickly on what isn't, and surface insights that improve outcomes across the broader commercial team