Account Executive, SMB

Comcast • Antioch, TN

1d • Onsite

About The Position

Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. The company offers career opportunities across various locations and disciplines, emphasizing teamwork and a vision to revolutionize industries. The Account Executive, SMB role is responsible for selling integrated communication structures to small-to-medium business customers. This involves developing relationships with individual businesses and the community, positioning the Comcast brand as a key component of the sales strategy, and adhering to Comcast's touchstones. The role focuses on achieving and exceeding departmental, financial, and unit sales targets while ensuring a superior customer experience. Employees are expected to understand operating principles, prioritize the customer experience, be knowledgeable about products and services, work as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act ethically.

Requirements

• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 0-2 Years Relevant Work Experience

Responsibilities

• Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services.
• Promotes the sale of bundled products to ensure the optimal solution for the customer.
• Sells with goals of exceeding departmental, financial and unit targets.
• Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
• Focuses on goal achievement and is results driven.
• Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
• Retains customer base by delivering on the Comcast Credo.
• Ensures a superior customer experience.
• Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.
• Prepares sales and activity reports as required.
• Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits
• Options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level