SmartCare Advisor - Dayforce
About The Position
The SmartCare Advisor is a strategic post-go-live partner for clients using Dayforce, focused on system optimization, client advisory, and ongoing support. The role bridges technical configuration with business outcomes and works with clients to maintain, enhance, and troubleshoot their Dayforce environments while identifying opportunities to improve HR, payroll, and benefits processes. This is a client-facing, consultative position for someone with deep knowledge of Dayforce HR and Payroll who can translate system capabilities into business value. The advisor partners with clients on system performance and best practices, handles configuration and issue resolution, supports benefits processes and system testing, and contributes as an internal subject matter expert. The position is remote and follows US Eastern Time business hours, Monday through Friday.
Requirements
- At least 3 years of hands-on experience with Dayforce Payroll and People.
- Experience in consulting, implementation, configuration, or support roles.
- At least 5–10 full-cycle implementations or equivalent system exposure.
- Strong knowledge of HR and payroll processes.
- Strong knowledge of benefits, including open enrollment and life events.
- Strong knowledge of system testing methodologies.
- Ability to manage multiple clients or priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Excellent communication skills and ability to work directly with clients.
Nice To Haves
- Experience with the Dayforce Benefits Module.
- Experience with reporting and analytics within Dayforce.
- Experience with system integrations.
- Exposure to US or Canadian payroll environments; experience with either is acceptable.
- Dayforce HR Platforms and/or Payroll Certification.
Responsibilities
- Serve as the primary post-implementation partner for assigned clients.
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities.
- Build strong client relationships and drive customer satisfaction.
- Facilitate consultative discussions about HR and payroll best practices and system utilization.
- Perform configuration updates and enhancements within Dayforce HR and Payroll modules.
- Analyze system performance and recommend improvements.
- Support benefits open enrollment and life event processes.
- Apply testing methodologies for system updates, enhancements, and mergers and acquisitions activities.
- Manage and triage client inquiries, resolving them or escalating as needed.
- Troubleshoot system-related issues and provide clear, actionable solutions.
- Proactively identify and resolve risks.
- Meet timelines aligned with deliverables and client expectations.
- Create documentation, templates, and client-facing materials.
- Support knowledge transfer for internal teams and clients.
- Act as a subject matter expert for Dayforce Payroll and HR.
- Contribute to internal process improvements and team knowledge sharing.
- Participate in team training and lead at least one session annually.
- Support a collaborative, high-performance team environment.
Benefits
- Competitive compensation.
- Health and wellness benefits.
- Paid time off and vacation benefits.
- Professional development and ongoing training.
- Career growth opportunities.
- Remote work flexibility.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
