SmartCare Advisor

Join us at Align HCM • Saint Petersburg, FL

4d • Remote

About The Position

The SmartCare Advisor serves as a strategic post-go-live partner for clients using UKG Pro, focusing on system optimization, client advisory, and ongoing support. The role bridges technical configuration with business outcomes, helping clients maintain, enhance, and troubleshoot their UKG Pro environments while identifying opportunities to improve HR, payroll, and benefits processes. The position may also serve as a dedicated, embedded HRIS resource under a managed services engagement, providing day-to-day UKG support to a client's HR team.

This is a client-facing, consultative role for someone with strong UKG Pro expertise who can translate system capabilities into business value. The advisor partners with clients and internal teams to configure and optimize systems, resolve issues, support compliance and releases, deliver documentation and training, and improve client processes. The position is remote and follows US Eastern Time business hours, Monday through Friday.

Requirements

• At least 3 years of hands-on experience with UKG Pro Payroll and People.
• Experience in consulting, implementation, configuration, or support roles.
• Strong knowledge of HR and payroll processes.
• Knowledge of system testing methodologies.
• Ability to manage multiple clients or priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to work directly with clients.

Nice To Haves

• Experience with Core Benefits, Benefits Administration, or Benefits Hub.
• Experience with reporting and analytics within UKG Pro.
• UKG Pro Payroll and People certification.
• Experience with system integrations.
• Exposure to US or Canadian payroll environments.

Responsibilities

• Serve as the primary post-implementation partner for assigned clients and lead regular touchpoints about system performance, gaps, and optimization opportunities.
• Build client relationships, support customer satisfaction, and facilitate discussions about HR and payroll best practices and system utilization.
• Perform UKG Pro Payroll and People configuration updates and enhancements; analyze system performance and recommend improvements.
• Support benefits open enrollment and life-event processes.
• Apply testing methodologies to system updates, enhancements, and mergers and acquisitions activities.
• Manage and triage client inquiries, troubleshoot system issues, and resolve or escalate them in a timely manner.
• Meet delivery timelines and client expectations; create documentation, templates, and client-facing materials; and support knowledge transfer.
• Act as a UKG Pro Payroll and HR subject matter expert, contribute to internal process improvements and knowledge sharing, participate in team training, and lead at least one training session annually.
• For dedicated managed-services assignments, provide day-to-day HRIS support for client UKG products, including system maintenance, management, and support.
• Follow the client's holiday schedule and provide occasional after-hours support as needed; provide email-based support to the client's HR team and end users during business hours.
• Coordinate with the Align HCM SmartCare team so managed services complement existing SmartCare services.
• Complete day-to-day configuration updates, such as pay codes and job titles, and troubleshoot complex payroll issues.
• Support UKG Pro Payroll, ancillary products, WFM, and Benefits; manage UKG cases from submission through tracking, escalation, and resolution; and provide integration support.
• Serve as Super User and Default Approver, triaging approvals as needed.
• Develop and deliver general reporting, including BI and Pro WFM reports, and identify and implement workflow improvements.
• Conduct quarterly system optimization reviews with clients, manage UKG releases through sandbox testing and feature adoption, monitor compliance and flag risks, and provide year-end support and preparation.
• Develop client documentation, including SOPs and user guidelines, and provide knowledge transfer to client HR staff and end users.

Benefits

• Competitive compensation.
• Health and wellness benefits.
• Paid time off and vacation benefits.
• Professional development and ongoing training.
• Career growth opportunities.
• Remote work flexibility.
• Supportive and collaborative work environment.
• Continuous learning opportunities and the chance to deepen UKG and Dayforce expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed