Small Events Sales and Catering Manager

Lanier Islands•Buford, GA

4h•Onsite

About The Position

Nestled on the shores of Lake Lanier lies the Lanier Islands Resort; the resort offers 282 rooms conveniently located throughout the 1,200 acres of the resort. This individual is responsible for soliciting and closing sales agreements and facilitating the execution of those agreements in the small wedding/social markets in a manner consistent with company standards. Examples of events are Wedding ceremonies and receptions, rehearsals, farewell brunches, Birthday parties, Baby Showers and Christenings, Birthdays, Company Celebration Events, Celebrations of Life, Bar/Bat Mitzvahs, Anniversaries, Graduations etc. This position books and details their own events.

Requirements

Quantifiable knowledge of, and prior Wedding and Social event experience is essential.
To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility satisfactorily.
Service orientated demeanor with professional presentation skills.
Must exhibit initiative, responsibility, flexibility, ethics and leadership.
Ability to maintain organization in a changing environment.
Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds.
Must be able to communicate clearly and professionally in English with team-members, leadership and ownership, both in written form and verbally.
Must be at least 18 years of age with a valid driver’s license and clean MVR for three years.

Nice To Haves

The following strengths would be considered advantageous: high energy, entrepreneurial, encouraging, effective communicator, service driven and a strong business acumen.

Responsibilities

Solicit new business to meet and exceed revenue goals. Maximize revenues through suggestive selling techniques that enhance the guest experience and generate revenue opportunities.
Recognize that, in most cases, you are handling the most significant life event of our client. You must be able to share their excitement and enthusiasm, and proactively develop their dream and vision into an operational plan. Be timely and expeditious in all forms of client communications.
Responsible to share details of the event/s with operational departments according to established timelines.
Handle financial elements such as prepayment according to established procedures.
Become a master of applications essential to the hotel and department. Delphi / Amadeus is the current application. Associate must study and undertake application proficiency test with a Pass grade within 30 days of employment.
Recognize the role is the central point of contact between client and operational departments. Thorough and complete communication of all aspects of the event will allow the operational departments to successfully achieve the client’s expectations.
Work with any 3rd party vendors on scope of work, delivery schedules, product installations and tear-downs, follow-up, pricing and contract compliance.
Be available according to client’s schedule to conduct site inspections with clients and/or coordinators as needed to ensure all details are identified and resolved, and needs are met.
Work with internal departments on any room blocks, cut-off dates, special room requests etc.
Coordinate with Culinary team, with sufficient advance notice, on any non-standard menu items or dietary restrictions. Collaborate with the Culinary team by providing opportunities for creative and innovative menus that yield higher revenues.
Actively participate in department events such as Quarterly Showcase and Tasting events.
Be fully aware of all resort features and benefits, and those of competing facilities within the marketplace.
Adhere to guidelines within the Associate Handbook and other policies and procedures. Maintain environment of ongoing coaching, mentoring and where appropriate, counsel according to progressive disciplinary guidelines.
Lead and mentor team members. Attend daily operational meetings such as BEO (Banquet Event Order), Resume, Food and Beverage and Staff meetings. Demonstrate a culture of care towards all associates.
Be a teacher. Coach associates in the importance of, and how to greet guests and resolve guest requests or service issues with diplomacy and urgency.
Oversee your daily work assignments and monitor performance towards daily goals.
As a leader within hotel/wedding operations, engage with other departments on procedures and ideas to improve the guest experience, nurture associates and drive revenues.
Establish and maintain open, collaborative relationships, both vertically and horizontally.
Ensure ongoing training and compliance with all safety procedures and workplace conditions that ensure standards are maintained with minimal workers compensation incidents.
Adhere to all emergency, safety and security protocols are adhered to. Promote safety. Offer critical insight to improve processes as needed. Ensure OSHA and ADA policies are adhered to.
Have working knowledge of and maintain compliance to Hall County Health Department standards.
Make recommendations on capital expenditures that will drive efficiencies, improve service or product enhancements.
Any other duties as assigned.