Small Electronics Tech Support

THERMOWORKS INC • American Fork, UT

1d • Onsite

About The Position

At ThermoWorks, employees are a critical part of the company's industry leadership in food thermometers. Their products are preferred among leading chefs, competition BBQ teams, and food authorities such as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, and Good Housekeeping. Customer-facing employees are responsible for creating unforgettable, loyalty-building experiences with customers. The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to customers, aiming to create uncommonly memorable experiences. The successful candidate is expected to be dependable, coachable, smart, curious, professional, and to enjoy learning new things with a positive attitude.

Requirements

• Eagerness to learn and ability to retain detailed knowledge
• Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
• Proven track record of solving customer problems by phone, chat, and emails
• Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
• Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve
• Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)

Nice To Haves

• Passion for cooking and barbequing (BBQ) a plus

Responsibilities

• Effectively educate customers on product use and assist them in fully utilizing available features
• Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
• Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
• Ability to work Saturdays
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees