Small Electronics Tech Support

THERMOWORKS INC • American Fork, UT

3d • $19 - $21 • Onsite

About The Position

At ThermoWorks, our employees are a critical part of our industry leadership in food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, and many others. Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers. The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers--creating for them, in the process, uncommonly memorable experiences. The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude.

Requirements

• Eagerness to learn and ability to retain detailed knowledge
• Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
• Proven track record of solving customer problems by phone, chat, and emails
• Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
• Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve
• Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)

Nice To Haves

• Passion for cooking and barbequing (BBQ) a plus

Responsibilities

• Effectively educate customers on product use and assist them in fully utilizing available features
• Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
• Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
• Ability to work Saturdays
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed