Small Business Contact Center Overlay

RingCentral•Denver, CO

1d•$100,000 - $150,000

About The Position

RingCentral is seeking a high-performing CX Overlay AE in Small Business to join their Contact Center Practice. This role is focused on new logo acquisition within the Small Business segment, driving the adoption of their AI-first solution, RingCX. The ideal candidate thrives on identifying untapped opportunities and closing high-velocity deals in a collaborative, fast-paced environment.

Requirements

Proven track record of exceeding quotas in cloud Contact Center or SaaS sales, specifically focusing on high-volume new logo acquisition.
Ability to navigate short sales cycles and develop quick rapport with business owners and technical stakeholders.
Experience selling to Line-of-Business leaders and IT decision-makers who need to see immediate value.
Deep understanding of CCaaS, AI-driven communications, and the UCaaS landscape.
Results-oriented mindset with the ability to work cross-functionally in a fast-moving, matrixed environment.
Ability to manage a high volume of active deals without compromising on detail or follow-through.

Responsibilities

Drive revenue growth by identifying and winning new customers within the Small Business segment, positioning RingCX as the premier solution for their contact center needs.
Communicate and demonstrate the value of RingCentral’s AI-first Contact Center portfolio—including RingCX, Workforce Engagement, and omnichannel capabilities—to senior stakeholders and IT decision-makers.
Partner closely with internal Small Business Sales teams (AE’s) to increase RingCX mindshare, provide sales enablement, and execute aggressive outbound GTM strategies.
Build and execute strategic territory and opportunity plans to penetrate the Small Business market, collaborating with SEs, Channel Managers, and Marketing.
Align RingCX and Unified Communications offerings to specific customer challenges, solving for the unique "speed-to-lead" and service requirements of small businesses.
Help small businesses modernize by articulating how RingCX AI (RingSense) automates workflows, improves agent performance, and drives immediate ROI.
Manage your funnel health with high accuracy, consistently meeting or exceeding monthly and quarterly new business quotas.
Partner with VARs and strategic alliances to identify new market opportunities and accelerate the velocity of new business deals.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program