Contact Center Specialist
Crossroads Talent Solutions•Bloomington, MN
•Onsite
About The Position
Provides frontline customer service support to applicants and stakeholders, serving as a key resource throughout the hiring process. This role ensures timely, accurate, and professional communication while supporting applicant progression through various stages of pre-employment processing.
Requirements
- High school diploma (or equivalent)
- 2+ years of administrative or HR support experience
- Proficiency with Microsoft Office and standard HR/administrative systems
- Strong communication, organizational, and interpersonal skills
- Ability to perform in a high-volume, fast-paced environment
Responsibilities
- Respond to calls, emails, and applicant inquiries
- Provide guidance on hiring steps and requirements
- Resolve routine issues and escalate complex cases
- Document interactions and track trends
Benefits
- Comprehensive Medical, Dental & Vision
- 401(k) with Employer Match
- Employer-Paid Life & Disability Insurance
- Generous PTO & Paid Holidays
- Flexible Spending Accounts
- Wellness & Employee Assistance Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
