Contact Center Specialist
About The Position
The Part-time Contact Center Specialist serves as the first point of contact for members, providing support across phone, email, and digital channels for card services, lending, and account transactions. This role combines professional call center experience with proactive relationship-building to resolve inquiries, promote financial wellbeing, and ensure member satisfaction. Where You’re Headed Contact Center Specialists develop broad knowledge of Arbor’s digital platforms, products, services, and polices, which equips them to grow into roles such as Digital Services Specialist, Assistant Manager, Personal Banker, or consumer lending positions. With access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibilities!
Requirements
- High school diploma or equivalent
- 6 – 12 months customer service experience
- Strong attention to detail, organizational, problem-solving skills, communication, and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in basic computer operation
- Professionalism in conduct, communication, and appearance
- Ability to be bonded
Nice To Haves
- College degree
- Call center experience
- Financial institution and consumer lending experience
- Familiarity with Fiserv DNA
- Proficiency in MS 365
Responsibilities
- Manage inbound communications via phone, email, and digital channels
- Investigate and resolve member inquiries related to accounts, services, and digital banking and assist with appointment scheduling.
- Provide card services support (troubleshooting, disputes, new cards, digital wallet enrollment, etc.) answer loan questions, process payments, sending payoff quotes and lien releases
- Accurately process account transactions
- Build relationships with members, identify financial needs, and recommend suitable products/services
- Monitor for and mitigate potential fraud to ensure regulatory/policy compliance
Benefits
- Hybrid work schedule (2 days remote)
- Schedules that work around student classes
- Paid vacation, personal, sick, holiday, volunteer & birthday time off
- 401(k) with 6% match and 4% profit-sharing contribution
- Employee Assistance Program to prioritize your wellbeing
- Loan and mortgage discounts + higher rates for savings products
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
