Small Business Contact Center Overlay

RingCentral•Denver, CO

About The Position

If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: a high-performing CX Overlay AE in Small Business to join our Contact Center Practice. This role is strictly focused on new logo acquisition within the Small Business segment, driving the adoption of our disruptive AI-first solution, RingCX. If you thrive on identifying untapped opportunities and closing high-velocity deals in a collaborative, fast-paced environment, this is your seat. RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Requirements

A track record of exceeding quotas in cloud Contact Center or SaaS sales, specifically focusing on high-volume new logo acquisition.
Ability to navigate short sales cycles and develop quick rapport with business owners and technical stakeholders.
Experience selling to Line-of-Business leaders and IT decision-makers who need to see immediate value.
Deep understanding of CCaaS, AI-driven communications, and the UCaaS landscape.
A results-oriented mindset with the ability to work cross-functionally in a fast-moving, matrixed environment.
Ability to manage a high volume of active deals without compromising on detail or follow-through.

Responsibilities

Drive revenue growth by identifying and winning new customers within the Small Business segment, positioning RingCX as the premier solution for their contact center needs.
Communicate and demonstrate the value of RingCentral’s AI-first Contact Center portfolio—including RingCX, Workforce Engagement, and omnichannel capabilities—to senior stakeholders and IT decision-makers.
Partner closely with internal Small Business Sales teams (AE’s) to increase RingCX mindshare, provide sales enablement, and execute aggressive outbound GTM strategies.
Build and execute strategic territory and opportunity plans to penetrate the Small Business market, collaborating with SEs, Channel Managers, and Marketing.
Align RingCX and Unified Communications offerings to specific customer challenges, solving for the unique "speed-to-lead" and service requirements of small businesses.
Help small businesses modernize by articulating how RingCX AI (RingSense) automates workflows, improves agent performance, and drives immediate ROI.
Manage your funnel health with high accuracy, consistently meeting or exceeding monthly and quarterly new business quotas.
Partner with VARs and strategic alliances to identify new market opportunities and accelerate the velocity of new business deals

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program