SMA Family Access Manager - Central Texas

Biogen•Dallas, TX

About The Position

The Family Access Manager (FAM) is the patient-facing expert on the rare disease patient journey and a liaison for Biogen team members involved in helping appropriate patients start and stay on rare disease therapies. The role identifies logistical and non-clinical barriers to treatment and connects patients and internal partners with the people, tools, and resources needed to address them. The FAM develops an in-depth understanding of prescribing accounts, administration sites of care, and patient-level payer approval processes. The FAM provides patient education and support to sites of care, including reimbursement, disease-state, and product education. The role advocates for people living with rare diseases and their families and caregivers, and works with physicians, nurses, pharmacists, ancillary staff, and advocacy partners to prevent and resolve access barriers. The territory includes Austin, San Antonio, and the Dallas/Fort Worth metro area; the ideal candidate lives in DFW or Austin. The role requires travel for approximately 60% of the time and driving as an essential job duty.

Requirements

At least 5 years of business experience in healthcare or biotech, including at least 3 years of field-based experience in account management, sales, and/or field reimbursement.
A record of success in field reimbursement, clinical education, or pharmaceutical sales or management of products requiring significant payer and reimbursement involvement.
Experience with physician-administered drugs (PADs) or biologics and various outpatient sites of service.
Comprehensive understanding of field or patient reimbursement, charitable funding, and nonprofit organizations.
Experience leading cross-functionally and influencing without authority.
Familiarity with the relevant legal and regulatory environment in the biotech industry.
Strong emotional intelligence, communication, listening, and empathy skills.
Ability to manage complex individualized cases.
Comfort with spending 60% of the time traveling.
Valid driver’s license and acceptable driving record under Biogen policy.
Bachelor of Science degree required.
Passion for empowering and educating patients and sites of care, using market access knowledge to solve non-clinical barriers and collaborating in a matrix team.

Nice To Haves

Rare disease experience.
Case management experience or direct experience supporting patients and caregivers.
Bilingual Spanish skills.
Master’s degree.
Living in the Dallas/Fort Worth area or Austin.

Responsibilities

Support patients and families through the steps required to access therapy, including disease and product education, site-of-care coordination, payer policy and procedure guidance, and connection to support services.
Represent patients in cross-functional meetings and collaborate with Case Managers, Account Executives, and Market Access & Reimbursement to create and maintain accurate patient case plans.
Identify and support resolution of access barriers involving insurance coverage, reimbursement, financial limitations, site of care, and procurement or distribution.
Work with Market Access & Reimbursement colleagues and engage payers, specialty pharmacies, and specialty distributors to support appropriate reimbursement and access.
Provide emotional support to people living with rare diseases and their loved ones and caregivers, and collaborate with them to enable progress.
Monitor changes in the patient access environment, proactively identify potential access issues, and communicate relevant information to patients and caregivers.
Assess each patient’s needs in consideration of their family, healthcare team, payer policies, plan designs, applicable Medicaid coverage, and local healthcare system.
Develop and offer solutions to families, including information about alternative insurance options and ways to connect with available resources.
Educate patients, families, and caregivers about products and Biogen patient services.
Develop activities that foster greater openness and understanding of rare disease.
Build a rare disease network and relationships through local advocacy groups, related events, and national conferences.
Develop expertise in the rare disease portfolio and Biogen resources to provide patient and caregiver support throughout the patient journey.
Travel throughout the assigned territory and drive as an essential duty of the role.

Benefits

Medical, dental, vision, and life insurance.
Fitness and wellness programs, including fitness reimbursement.
Short- and long-term disability insurance.
At least 15 days of paid vacation and end-of-year shutdown time off from December 26 through December 31.
Up to 12 company-paid holidays and 3 paid days off for Personal Significance.
80 hours of sick time per calendar year.
Paid maternity and parental leave.
401(k) program with company-matched contributions.
Employee stock purchase plan.
Tuition reimbursement of up to $10,000 per calendar year.
Short-term and long-term incentives, including cash bonus and equity incentive opportunities, subject to applicable performance factors.
Employee Resource Groups participation.