SMA Family Access Manager - Central Texas

Biogen•Fort Worth, TX

9d•$155,000 - $207,500

About The Position

The Family Access Manager (FAM) serves as a patient-facing expert on the rare disease patient journey and as a liaison for Biogen team members involved in supporting patients. The role engages cross-functional stakeholders to help appropriate patients start and remain on rare disease therapies, identifying logistical and non-clinical issues that affect treatment initiation and ongoing therapy and connecting with the appropriate people, tools, or resources to address them. The FAM develops an in-depth understanding of prescribing accounts, administration sites of care, and patient-level payer approval processes. The FAM provides patient education and helps site-of-care contacts navigate non-clinical barriers. The role also provides reimbursement, disease-state, and product education, and advocacy and support for people living with rare diseases and their loved ones and caregivers. The FAM interacts with healthcare professionals, patients and families, and advocacy partners to prevent and address access barriers and serves as the primary source for local and regional patient advocacy activities. The territory includes Austin, San Antonio, and the Dallas/Fort Worth metro area. The ideal candidate will live in DFW or Austin. The role requires travel for approximately 60% of the time and driving is an essential duty. A BS degree is required; a master's degree is a plus. The base compensation range is $155,000–$207,500. Regular employees may be eligible for short- and long-term incentives, including cash bonuses and equity incentives.

Requirements

At least 5 years of business experience in the healthcare or biotech industry, including at least 3 years of field-based experience in account management, sales, and/or field reimbursement.
A successful record in field reimbursement, clinical education, or pharmaceutical sales or management involving products with significant payer and reimbursement requirements.
Experience with physician-administered drugs (PADs), biologics, and various outpatient sites of service.
Comprehensive understanding of field or patient reimbursement, charitable funding, and nonprofit organizations.
Experience leading cross-functionally and influencing without authority.
Familiarity with the relevant legal and regulatory environment in the biotech industry.
Strong emotional intelligence, communication, listening, and empathy skills.
Ability to manage complex, individualized cases.
Comfort with spending 60% of work time traveling.
Valid driver's license and an acceptable driving record under Biogen policy.
BS degree required.
Driving is an essential duty of the job.

Nice To Haves

Rare disease experience preferred.
Case management experience or direct experience supporting patients or caregivers.
Bilingual Spanish skills.
Master's degree.

Responsibilities

Support patients and families through the steps required to access therapy, including disease and product education, site-of-care coordination, payer policy and procedure information, and other support services.
Represent the patient advocate perspective in cross-functional meetings and work with internal partners to develop and maintain accurate patient case plans, including case histories, insurance, ongoing coverage needs, and treatment plan changes.
Identify and support resolution of patient access barriers related to insurance coverage, reimbursement, financial limitations, site of care, and procurement or distribution.
Work with Market Access & Reimbursement team members and engage payers, specialty pharmacies, and specialty distributors to support appropriate reimbursement and access.
Provide emotional support to people living with rare diseases and their loved ones and caregivers, collaborating with them to enable forward progress.
Monitor changes in the patient access environment, proactively identify issues that may affect access, and communicate information appropriately to patients and caregivers.
Assess individual patient needs in the context of family, healthcare providers, payer policies, plan designs, applicable Medicaid coverage, and the local healthcare system.
Develop and offer solutions to families when needed, including information about alternative insurance options and connections to available resources.
Educate patients, families, and caregivers about products and Biogen patient services.
Develop activities that promote greater openness and understanding of rare disease.
Build rare disease networks and relationships through local advocacy groups, rare disease-related events, and national conferences.
Develop expertise in the rare disease portfolio and Biogen resources to provide patient and caregiver support and positively impact the patient journey.

Benefits

Medical, dental, vision, and life insurance.
Fitness and wellness programs, including fitness reimbursement.
Short- and long-term disability insurance.
At least 15 days of paid vacation and end-of-year shutdown time off from December 26 through December 31.
Up to 12 company-paid holidays and 3 paid days off for Personal Significance.
80 hours of sick time per calendar year.
Paid maternity and parental leave.
401(k) program with company-matched contributions.
Employee stock purchase plan.
Tuition reimbursement of up to $10,000 per calendar year.
Employee Resource Groups participation.
Short- and long-term incentives, including cash bonus and equity incentive opportunities, for eligible regular employees.