Slots Guest Services Representative - Excalibur

MGM Resorts International • Cary, NC

1d • Onsite

About The Position

The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued IDs. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma or GED required

Nice To Haves

• 1+ Years of prior relevant experience as a Slot Guest Service representative preferred

Responsibilities

• Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service
• Consistently smiles, makes eye contact and greets each guest
• Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms
• Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices
• Make minor repairs to slot machines by clearing EZ‐Pay ticket/bill jams, Bill Acceptor, ticket printers, and replacing ticket paper
• Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner
• Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
• Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guest questions
• Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed
• Complies with departmental and company policies and procedures including Title 31

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED