Guest Services Representative
OMSI•Portland, OR
•Onsite
About The Position
The Guest Services Representative is a key public-facing member of OMSI's Guest Services team, responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive, solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences.
Requirements
- Strong interpersonal and communication skills
- Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities
- Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters
- Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers
- Sales-oriented mindset with the ability to explain and promote products, memberships, and events
- Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling
- Ability to effectively work in a fast-paced, guest-centered environment
- 1 year of customer service experience in a fast-paced, public-facing retail, hospitality, attraction, or service environment
Responsibilities
- Ticketing
- Ushering
- Answering questions
- Wayfinding
- Concierge desk duties
- Supporting museum revenue goals
- Enhancing guest engagement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
