Guest Services Representative
JLL•Winnipeg, MB
•Onsite
About The Position
JLL is seeking an enthusiastic Guest Services Representative committed to delivering exceptional customer experience. This role is central to fulfilling JLL's mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Every customer interaction must be carried out in a professional, courteous, and efficient manner.
Requirements
- Positive attitude and a strong commitment to excellent customer service.
- Effective communication skills for interacting with shoppers, retailers, centre management, service providers, and all shopping centre personnel.
- Ability to work efficiently in a fast-paced environment.
- Ability to multitask effectively.
- Maintain a high level of professionalism.
- Strong written and oral communication skills.
- Demonstrated conflict resolution and management skills.
- Friendly, approachable, proactive, and solution-focused demeanor.
- Availability to work weeknights, weekends, and holiday shifts.
Nice To Haves
- Multilingual abilities are an asset.
Responsibilities
- Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, store locations, promotional activities, and available resources.
- Proactively create memorable customer interactions by assisting guests and providing excellent service.
- Interact with shoppers and retailers courteously and efficiently while managing gift card sales and transaction reconciliation.
- Project a positive attitude in all communications, whether by phone or in person.
- Build and maintain strong relationships with retailers, educating them about the centre's services.
- Assist guests by providing directions, information, and answering questions.
- Stay informed about store merchandise, sales, and special events to offer relevant suggestions based on shopper needs.
- Conduct all service functions at Guest Services.
- Support the Marketing Director with promotional events including ballot distribution, collection, sorting, gift-with-purchase programs, and special events.
- Maintain familiarity with the centre's Crisis Management Manual and understand Guest Services' role and responsibilities as outlined in the plan.
- Participate in special projects and assume additional duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
