Slot Technician (Full Time)
About The Position
The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to less experienced technicians. The Slot Technician I will analyze and respond to a variety of customer service-related issues. Technicians are responsible for the repair and maintenance of component-level electronic circuitry in gaming devices. Responsible for the installation and removal of gaming devices. Day-to-day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams. Assists in game conversions and firmware upgrades. Investigates and verifies any ticket issues. Maintains inventory of supplies needed to perform job function. Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products. Responsible for investigating device malfunctions of various gaming devices and clears coin bill and coin jams. Performs the day-to-day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management. Perform work regularly, predictably and in a professional manner. Responsible for cleaning and sanitizing work and public spaces. Perform work regularly and adheres to all Illinois Gaming Regulations. Attend seminars when needed.
Requirements
- High school diploma or equivalent.
- Good communications skills.
- Basic computer skills.
- Electronic background or minimum two years’ experience in slot operations.
- Two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
- Successfully pass background check.
- Twenty-one (21) years of age.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Ability to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to interpret and explain policies and procedures.
- Ability to consistently communicate effectively with guests, as well as all levels of team members.
- Ability to observe and direct actions of subordinates/trainees.
- Ability to inspect and maintain areas for which responsible.
- Ability to review and comprehend all necessary documentation.
- Ability to use all machine test equipment.
Nice To Haves
- Prior experience in the Gaming industry is strongly preferred.
Responsibilities
- Analyze and respond to a variety of customer service-related issues.
- Repair and maintenance of component-level electronic circuitry in gaming devices.
- Installation and removal of gaming devices.
- Day-to-day preventative maintenance.
- Troubleshoot ticket-in ticket-out and coin machines.
- Perform hopper tests.
- Clear coin jams and bill validator jams.
- Assist in game conversions and firmware upgrades.
- Investigate and verify any ticket issues.
- Maintain inventory of supplies needed to perform job function.
- Maintain and calibrate currency validators.
- Execute machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
- Investigate device malfunctions of various gaming devices.
- Clear coin bill and coin jams.
- Perform the day-to-day repair and preventative maintenance of all slot machines.
- Perform other duties as deemed necessary by Management.
- Perform work regularly, predictably and in a professional manner.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform work regularly and adheres to all Illinois Gaming Regulations.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
