Konami Slot Technician - Biloxi, MS

Konami Gaming • Xxx, LA

1d • $24 - $30 • Onsite

About The Position

Konami Gaming is seeking a Field Service Technician in the Biloxi, Mississippi area to join their Field Service team. This role is responsible for the repair, installation, removal, preventive maintenance, and conversion of approved KGI gaming products. The technician will also provide on-site training to customers on game functionality and operation, and may mentor less experienced personnel. The pay range for this role is $24-$30 hourly depending on experience. This position requires a high degree of travel, flexibility for on-call and overtime, and the ability to work nights, weekends, and holidays. A clean driving record and the ability to lift heavy equipment are mandatory. Gaming Control Board approval is also required.

Requirements

• Ability to travel in & out of assigned territory up to 75% of work time on short notice.
• Flexibility to the needs of the business.
• Ability to work nights, weekends, and holidays.
• Must have a clean Driver License that is in excellent standing with the DMV.
• Ability to move and lift heavy equipment within measured guidelines (75+ lbs) while strictly abiding to all safety policies.
• Must meet requirements for Gaming Control Board approval (and approval in other gaming jurisdictions) based on applicant's background.
• Full time / 40 + Hours per week.
• Must be flexible for on-call, overtime, including evenings, weekends, and Holidays as required.
• Technical field experience is preferred or a comparable combination of experience and education.
• Intermediate and above level understanding and usage of Microsoft Office products.
• Competent level of PC knowledge.
• Ability to communicate professionally and efficiently (verbal and written) with all levels of the business.
• Must be able to obtain and retain gaming licensure.
• Clean driving record.
• Servicing Gaming Slot Machines.
• Electronics knowledge.
• Electro-mechanical assemblies.
• Advanced troubleshooting skills.
• Advanced written communication skills in the English language.
• Advanced verbal communication skills using the English language.
• Advanced customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.
• Advanced basic knowledge of many aspects of Konami’s gaming products and engineering infrastructure.
• Advanced knowledge of some Konami gaming products.
• Advanced knowledge of compliance requirements.
• Considerable physical activity. Requires heavy physical work: heavy lifting, climbing, bending, kneeling, pushing, and/or pulling required of objects up to 50 pounds, and standing for long periods.
• May occasionally have to lift and/or move up to 75 pounds.
• May be required to move machines weighing up to 400 pounds using a hand truck.
• Must be able to walk, stand, bend, crouch, and reach.
• Repetitive motion using keyboard, mouse and telephone.
• Work environment involves situations that require following extensive safety precautions and may include the use of protective equipment.
• Must have valid driver’s license, be able to drive and operate a class C License motor vehicle unassisted.
• Must be able to stand for long periods of time, have the ability to traverse the building, job sites and work in constricted areas.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must be able to tolerate areas containing secondhand smoke.
• Able to work in extreme conditions, i.e.: hot, cold, dirty environment.
• Position can be high stress and extremely fast paced.
• Ability to assess situations, enter into dialogue and complete tasks.
• Must be able to communicate verbally, read and write in English.
• Demonstrate expertise in functional job area.
• Interacts with Konami Gaming Customers to identify/resolve moderate problems with KGI gaming products.
• Engage in continual learning and personal development.
• Share knowledge and feedback to contribute to the learning of others.
• Works to expand certification of Gaming products.
• Consistently produce work that is accurate, high quality and complete.
• Hold self and others accountable for work and work standards.
• Complete work on time and within budget.
• Manage time effectively to achieve output and work product consistent with company and department objectives.
• Proactively address problems and involve others as needed to prevent escalation.
• Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information.
• Approach and implement change positively.
• Modify behaviors as needed to implement change and adopt innovation.
• Identify opportunities and generate ideas for change, innovation, or improvement.
• Responsible for delivering Excellent Customer Service and Excellent Customer Experience.
• Knowledge of principles and processes for providing customer service. This includes customer needs’ assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• Maintain and optimize manufacturing equipment and systems.
• Technicians are responsible for effectively self-managing balance of each day by working closely with Las Vegas dispatch and supervisor.
• Ensure product and process meets quality system requirements as defined by customer specifications.
• Receives, may interpret and transmits semi-complex information requiring considerable explanation or interpretation to assigned technical and non-technical audiences.
• Provide exceptional onsite customer service to end users.
• Proactively focuses on understanding and meeting customers’ needs (internal and external).
• Follows up timely on complaints/questions/requests.
• Plan and monitor the movement and storage of materials and products in coordination with headquarters, customers, and vehicle inventories.
• Knowledge of appropriate procedures and ability to use specific equipment or machines to meet defined quality and quantity standards.
• Able to work independently and manage time efficiently to ensure all work is completed on a timely basis.
• Understands best practices in area of accountability and how changes in conditions, operations, and the environment will affect outcomes.

Nice To Haves

• Certification in Gaming-related field highly preferred.
• Typically has 2 to 5 years of experience with software or hardware problem solving.

Responsibilities

• Delivering high levels of service activity related to installations, service calls, conversions, PMs, and removals on KGI gaming products within an assigned territory.
• Supporting lead technicians and participating in assigned tasks for large game/multi-tech game product service activities.
• Solving semi-complex and routine customer-related issues.
• Participating in major product installations and conversions for 25 or more games.
• Receiving on-the-job (OJT) training on all Konami gaming products.
• Participating in the setup of KGI products for trade shows and installations/special projects.
• Escalating customer issues that cannot be addressed within a reasonable amount of time.
• Traveling to other assigned territories to participate or lead service activities.
• Performing the removal of Konami equipment, including loading and securing equipment on trucks.
• Performing the unloading of Konami equipment from trucks for delivery and/or installation.
• Conducting casino site inspections and courtesy checks.
• Maintaining assigned vehicle, including inspections, maintenance, and cleaning.
• Participating in new product reviews, new product rollouts (Beta and pilot installations), and new product pre-site evaluations.
• Completing service tickets with a focus on accuracy and timely submission.
• Completing timely and accurate accounting of service tickets using both mobile and manual methods.
• Ensuring accurate accounting of part usage.
• Maintaining accurate inventory of equipment within assigned warehouse inventories and coordinating with customer solutions to replenish parts.
• Managing assigned service warehouse inventory items and participating in periodic inventory counts.
• Participating in on-site training to KGI customers on platform options and functionality, including training on the setup and configuration of Konami progressives.
• Maintaining a positive image of KGI by providing exceptional and professional service.
• Providing on-site support for casino openings and expansions.
• Contributing to the achievement of Customer Service Goals by providing exceptional customer service.
• Providing indirect feedback to Service management regarding the serviceability of existing products.
• Escalating complex technical issues or requests to gain cooperation at mid-management levels.
• Participating in cycle counts, year-end stock takes, and part discrepancy investigations.
• Performing installation of Konami System Hardware Player Tracking Assemblies.
• Assisting with technical refresher training to other Konami techs or personnel.
• Assisting with game technical training to casino personnel.
• Participating with the team on vehicle inspection, maintenance, and cleaning.
• Assisting with RMA room tasks: unpacking, cleaning, removing, repairing, updating, inspecting, and packaging Konami parts and equipment.
• Participating in the removal of game components from return games when required.
• Performing (OEM) Other Equipment Manufacturer bracket and system installation when required for completion of game sale orders.
• Participating with showroom game inspection, installation, removals, conversions, repairs, relocations, and preventive maintenance.
• Performing customer parts and equipment delivery when needed.
• Assisting with the truck loading or unloading of Konami equipment.
• Driving and delivering games when required in a Konami-provided vehicle.
• Providing assistance or filling in when needed for the GSS support desk.
• Assisting with part number verification to Konami personnel and customers.
• Assisting with the inspection of final game builds, conversions, and part orders.
• Assisting with Konami technical document creation.
• Participating in sales order mockups of new game and product rollouts.
• Performing other duties as assigned.

Benefits

• Competitive Wages.
• 401(k) plan with generous company match up to 15% of your salary contributed.
• Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!
• 12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed