Supervisor - Slot Technician Project

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

About The Position

The Slot Technical Project Supervisor is responsible for preparing and executing slot installations, moves, and conversions, and for ordering, receiving, and controlling the parts and supplies used in the daily administrative and technical operation of Slot Operations. The role assists the Slot Technician Manager in providing superior service to internal and external guests and provides administrative support, maintains correspondence and data files, coordinates assigned projects, and supports department organization. The supervisor is expected to promote guest relations and mentor team members in delivering superior service. The position works with internal departments and external vendors or agencies, maintains project documentation, supports scheduling, and performs work regularly and predictably. Work includes time on the gaming floor, where crowd and noise levels vary with guest volume, as well as cleaning and sanitizing work and public spaces.

Requirements

Typically, a bachelor's degree in a related field is preferred, with 1 to 3 years of related experience and 1 year of supervisory responsibilities over technical training, or an equivalent combination of education and experience. Related education and experience may be interchangeable on a year-for-year basis.
Obtain and maintain valid licenses or certifications required by Federal, State, and ERGC gaming regulations.
Successfully pass a background check and drug screening.
Be at least 21 years of age.
Be able to work holidays and weekends, flexible shifts, and/or unusual hours.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of Hard Rock operations and slot-related machinery.
Team leadership and motivational skills.
Computer knowledge; Windows, Microsoft Word, and Excel are preferred.
Ability to deliver guest service that creates a positive, memorable entertainment experience.
Ability to go above and beyond in carrying out responsibilities to support organizational goals.
Ability to present an enthusiastic, outgoing, and professional image.
Ability to communicate clearly and concisely, orally and in writing.
Ability to interpret and explain policies and procedures.
Ability to communicate effectively with guests and team members at all levels.
Ability to observe and direct subordinate and trainee actions, inspect and maintain assigned areas, and review and comprehend necessary documentation.

Nice To Haves

Prior experience in the gaming industry.
A bachelor's degree in a related field.
Knowledge of Windows, Microsoft Word, and Excel.

Responsibilities

Prepare and accurately execute slot technical projects, including slot machine installations, moves, and conversions.
Submit required files and machine project notifications in a timely manner in accordance with ERGC regulations.
Maintain paperwork for slot machine moves and conversions, including completed project checklists.
Audit completed slot machine moves and conversions.
Order slot machine parts and maintain an active inventory of parts on hand.
Communicate with vendors and suppliers about price quotations, parts availability, and delivery; prepare purchase requisitions and track outstanding orders.
Assist with weekly scheduling for the Slot Technical Department.
Take on regular assignments as needed to increase department technical knowledge.
Maintain data files relevant to Slot Operations and communicate slot data to internal and external sources.
Attend and participate in meetings and complete assigned follow-up.
Support guest relations, promote guest service, and mentor team members.
Interact with internal departments and external vendors or agencies, providing, implementing, and communicating duties and information.
Clean and sanitize work and public spaces.
Perform other duties as assigned.