Slot Service Specialist

Boyd Gaming • Saint Charles, MO

9h • $8 - $12 • Onsite

About The Position

To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

Requirements

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.

Responsibilities

• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed