Slot Operations Supervisor

Caesars Entertainment•Chandler, OK

11d•Onsite

About The Position

The Slot Operations Supervisor is responsible for monitoring the appearance and cleanliness of all facilities and service areas, ensuring the highest standards are met. This role involves managing staffing levels, bank/floor assignments, and daily/weekly schedules, including breaks. A key aspect of the position is training slot employees, providing them with the knowledge and direction needed to perform their responsibilities effectively. The supervisor must also monitor compliance with all company, departmental, and regulatory rules, providing feedback and disciplinary action as necessary. They are expected to exhibit sound decision-making, motivate personnel, and demonstrate effective supervisory skills. A thorough understanding of various slot machine types, their functions, malfunctions, and layout schedules is required. The role includes maintaining the security of games, money, and employees, building long-term customer relationships, and handling customer disputes to ensure satisfaction. Performance reviews, disciplinary notices, and superior job performance notices must be completed accurately and on time. The supervisor will monitor employee performance, providing training and coaching, and make recommendations to improve departmental efficiency and business growth. Coordination with support service departments and acting as a role model for the company are also essential. Adherence to attendance guidelines and company policies is mandatory. The role also involves verifying jackpot transactions, complying with IRS and internal controls regarding payouts, and administering coaching and staff development. Assisting patrons, investigating complaints, and ensuring service equipment is handled safely are part of the duties. Staying current on supervisory training, including guest service, responsible gaming, safety, sanitation, and alcohol awareness, is required. All team members must follow the Everyone Greets Everyone (EGE) policy, which involves proactively greeting guests and fellow team members. Participation in mandatory meetings and pre-shift BUZZ sessions is expected. The ability to get along with co-workers and work as a team is crucial. The role requires the ability to read, write, speak, and understand English, respond to visual and aural cues, and maintain a well-groomed, professional appearance. Compliance with all state, federal, and regulatory policies and procedures is necessary. The position requires flexibility to work varied schedules, including holidays, nights, weekends, and a reasonable amount of overtime when required.

Requirements

Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Must be able to get along with co-workers and work as a team.

Nice To Haves

Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.

Responsibilities

Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
Directly responsible for training slot employees, providing each with knowledge and appropriate direction to perform his/her responsibilities.
Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
Maintains security of all games, money, and employees.
Take advantage of opportunity to build long-term relationships with customers.
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
Monitors the performance of all employees and provides training and coaching as necessary.
Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.
Build a rapport and coordinates daily functions with support service departments.
Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Conduct Performance Reviews
Makes or recommends wage increases and promotions
Provides for safety and security
Handle employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work
Supervise and monitors’ work
Ensures departmental compliance with all regulatory, internal controls, policies and procedures.
Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations.
Verifies and reviews jackpot transactions.
Comply with IRS and internal controls regarding payouts.
Administers coaching and provides staff development. Leads staff in proper performance of duties.
Assists patrons, investigates complaints and provides resolution.
Ensure service equipment is handled safely and with reasonable care.
Responsible for keeping current on supervisory training to include quality guest service, responsible gaming, safety and sanitation, and alcohol awareness.
All other job duties as assigned.
All team members will follow the Everyone Greets Everyone (EGE) policy.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.