Slot Operations Supervisor

Caesars Entertainment•Chandler, OK

9d•Onsite

About The Position

The Slot Operations Supervisor is responsible for monitoring the appearance and cleanliness of all facilities and service areas, ensuring they meet the highest standards. This role involves managing staffing levels, daily bank/floor assignments, and weekly schedules, including breaks. A key responsibility is training slot employees, providing them with the knowledge and direction needed to perform their duties effectively. The supervisor ensures compliance with all company, departmental, and regulatory rules, providing feedback and disciplinary action as necessary. They must exhibit sound decision-making, motivate personnel, and demonstrate effective supervisory skills. A thorough understanding of various slot machine types, their functions, malfunctions, and layout schedules is essential, as is maintaining the security of games, money, and employees. Building long-term customer relationships, handling customer disputes to ensure satisfaction, and completing performance reviews and disciplinary notices accurately and on time are also crucial. The supervisor monitors employee performance, providing training and coaching, and makes recommendations to improve departmental efficiency and business growth. They coordinate daily functions with support departments, act as a role model, and adhere to attendance guidelines and company policies. This role also includes verifying and reviewing jackpot transactions, complying with IRS and internal controls regarding payouts, and administering coaching for staff development. Leading staff in proper performance of duties, assisting patrons, investigating complaints, and ensuring service equipment is handled safely are also part of the role. The supervisor must stay current on supervisory training, including quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. All team members are expected to follow the Everyone Greets Everyone (EGE) policy, proactively greeting guests and team members, and participating in mandatory meetings and pre-shift BUZZ sessions. The ability to get along with co-workers, work as a team, respond to visual and aural cues, and present a professional appearance is required. The role requires adherence to attendance guidelines and compliance with all state, federal, and regulatory policies and procedures, with the ability to work varied schedules including holidays, nights, weekends, and overtime as needed. Other duties may be assigned.

Requirements

High school diploma required.
One-year casino experience in Slot Operations required.
Must possess strong supervisory and leadership skills.
Previous guest contact experience required.
Must possess a thorough understanding of slot floor operations.
Must have strong knowledge of the various internal written and verbal codes/abbreviations.
Must project professionalism and possess excellent verbal and written communication skills.
Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.

Nice To Haves

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

Responsibilities

Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
Directly responsible for training slot employees, providing each with knowledge and appropriate direction to perform his/her responsibilities.
Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
Maintains security of all games, money, and employees.
Take advantage of opportunity to build long-term relationships with customers.
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
Monitors the performance of all employees and provides training and coaching as necessary.
Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.
Build a rapport and coordinates daily functions with support service departments.
Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Conduct Performance Reviews
Makes or recommends wage increases and promotions
Provides for safety and security
Handle employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work
Supervise and monitors’ work
Ensures departmental compliance with all regulatory, internal controls, policies and procedures.
Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations.
Verifies and reviews jackpot transactions.
Comply with IRS and internal controls regarding payouts.
Administers coaching and provides staff development.
Leads staff in proper performance of duties.
Assists patrons, investigates complaints and provides resolution.
Ensure service equipment is handled safely and with reasonable care.
Responsible for keeping current on supervisory training to include quality guest service, responsible gaming, safety and sanitation, and alcohol awareness.
All other job duties as assigned.
All team members will follow the Everyone Greets Everyone (EGE) policy.
It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.