Slot Manager

Crystal Bay Casino•Crystal Bay, NV

16h•Onsite

About The Position

This is a full-time on-site role for a Slot Manager at Crystal Bay Casino, located in Crystal Bay, NV. The Slot Manager is responsible for the overall performance, integrity, and guest experience of the slot operations at Crystal Bay Casino. This role oversees slot floor operations, team leadership, revenue optimization, compliance, and maintenance of all slot-related assets. The ideal candidate brings a balance of analytical skills, leadership presence, and a strong commitment to delivering exceptional guest experiences.

Requirements

3–5 years of casino slot operations experience preferred, with at least 1–2 years in a supervisory or management role
Strong understanding of slot analytics, performance metrics, and revenue optimization
Knowledge of Nevada gaming regulations and compliance requirements
Proven leadership and team development skills
Excellent communication, problem-solving, and organizational abilities
Experience with slot management systems L&W SDS, CMP and EBS preferred.

Responsibilities

Oversee daily slot floor operations to ensure optimal machine uptime, placement, and performance
Analyze slot performance metrics (coin-in, hold %, theoretical win) and adjust strategy accordingly
Partner with leadership team to develop and execute slot marketing and promotional initiatives
Manage slot mix, including new game selection, conversions, and removals
Hire, train, schedule, and develop slot department team members (attendants, techs, supervisors)
Set clear performance expectations and hold team accountable to service and operational standards
Foster a culture of integrity, teamwork, and guest-first service
Ensure a high level of guest service on the slot floor
Resolve guest disputes, jackpot payouts, and service issues in a professional and timely manner
Build relationships with key players and VIP guests in coordination with the player development team
Ensure strict adherence to all gaming regulations, internal controls, and company policies
Maintain accurate records related to jackpots, fills, credits, and machine audits
Work closely with compliance and finance teams to ensure reporting accuracy
Oversee slot machine maintenance and ensure minimal downtime
Coordinate with slot technicians and vendors on repairs, upgrades, and installations
Stay current on industry trends, new technologies, and emerging games