Slot Attendant

Caesars EntertainmentColumbus, NE
Onsite

About The Position

The Slot Attendant is responsible for promptly and accurately performing machine fills, processing jackpots, and completing minor machine repairs, while maintaining a visible presence on the casino floor to assist guests and provide friendly, courteous service at all times

Requirements

  • Must be 19 years of age or older
  • Must be able to speak, read, and write the English language
  • Must be able to obtain and maintain a Nebraska Racing & Gaming license
  • HS Diploma or GED required
  • Must have strong oral and written communication skills including tact when dealing with difficult customers
  • Constant public contact with frequent interruptions.
  • Basic computer skills required, must demonstrate a high level of technical proficiency
  • Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.
  • Must present a professional, well-groomed appearance
  • Courteous, friendly, outgoing personality is essentia l
  • Good organizational skills required
  • Excellent attention to detail and a high level of accuracy required
  • Ability to maintain extremely confidential information
  • Ability to push and pull up to 50 pounds
  • Ability to lift and carry objects up to 30 pounds
  • Ability to bend, stoop, twist, reach, and kneel repetitively
  • Must be able to work from a standing position and/or walking motion for extended period
  • Must have manual dexterity
  • Must be able to work in an environment subject to variable temperatures, bright flashing lights, and loud noise
  • Flexible to work various shifts to include days, evenings, nights, weekends, and holidays

Responsibilities

  • Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
  • Displays attentive, upbeat, and enthusiastic behavior during each “Moment of Truth” interaction throughout the shift.
  • Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
  • Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
  • Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
  • Verifies and countersigns hand paid jackpots.
  • Resolves guest complaints through the use of “Service Recovery” with a sense of urgency and empathy with approved levels of authority.
  • Keeps slot areas clean, secure, and well maintained.
  • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
  • Presents oneself as a credit to the Company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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