Slot Manager

Pure Canadian Gaming Corp.•Calgary, AB

82d

About The Position

The Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuring all applicable department policies and procedures are adhered to at all times. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months on-the-job learning is required to fully understand all systems, procedures, processes, and the expectations of the position. PURE Values EXCELLENCE – we present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty. TEAM WORK – We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done. OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback to help us grow and improve the business. RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success.

Requirements

5 years previous manager experience is required. Managerial experience includes coaching/developing, evaluating employee performance, and working in a leadership role
5 years of previous customer service and cash-handling experience is an asset
University education or the equivalent Casino related experience is required
Proficiency in the use of Microsoft Word, Excel and Outlook are required
Additional courses in customer service and conflict resolution would be an asset
Training courses in Management is an asset

Nice To Haves

5 years of previous customer service and cash-handling experience is an asset
Additional courses in customer service and conflict resolution would be an asset
Training courses in Management is an asset

Responsibilities

Responsible for the management of the Slot Department
Accountable for decisions affecting revenue, staffing, purchasing, policy development, and staff performance
Required to maintain integrity and confidentiality of all guest transactions, and cash volumes handled
Responsible for the maintenance and confidentiality of employee files
Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action
Seeks the Casino General Managers guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of the gaming operation
The incumbent must be able to provide direct supervision to approximately 8 - 12 team members per shift when required
Managerial duties include training and development, assigning work, giving advice and direction, coaching and counselling, coordinating unit activities, establishing work standards, monitoring work quality and providing functional supervision
Works closely with the Casino General Manager in employment matters such as hiring or promotion, performance coaching, and handling disciplinary matters
Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to