Slot Lead Attendant Customer Service

Boyd Gaming • North Las Vegas, NV

16d • Onsite

About The Position

Assist Slot Shift Manager in maintaining and supervising slot floor operations, coverage of breaks, move CSAs to help cover busy sections, and resolve minor customer disputes. Monitor Slot floor activity to ensure protection of company funds. Oversee employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures are upheld.

Requirements

• Must be at least 21 years of age.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.
• Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Nice To Haves

• Six (6) months of experience in the same or similar position preferred.

Responsibilities

• Serve as a leader among junior-level Customer Service Attendants, assisting with training and coaching.
• Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
• Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
• Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
• Carry and effectively communicate by two-way radio.
• Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
• Maintain secure key controls at all times.
• Pay and/or verify jackpot winnings to customers and complete required written documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed