Slot Floor Person

Four Winds Casinos • South Bend, IN

2d • Onsite

About The Position

Responsible for the coordination of all Slot Attendants in providing efficient service to all slot guests and ensures slot machines are monitored on a continual basis for full capacity operation. This role promotes departmental and property-wide promotions with all guests and fosters positive guest relations through prompt, courteous, and efficient service. The position also involves creating an atmosphere of fun for casino guests, encouraging mutual respect, dignity, and integrity among employees, and instilling an environment where employees can share ideas, discuss concerns, and resolve conflicts. Employee involvement in training and development is key to retention.

Requirements

• High school diploma or GED preferred
• One to two years slot floor experience
• Strong organizational and communication skills required
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense reasoning to variety of situations.
• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
• Must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• This position requires a Level 2 Gaming License.

Responsibilities

• Processes jackpot wins and notifies the Shift Supervisor as needed.
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
• Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
• Services minor machine and printer malfunctions.
• Notifies slot supervisors, Shift Managers, or slot mechanics of guest needs and requests, and follows up to ensure positive guest relations.
• Assists in maintaining slot floor security by notifying department heads of any suspicious activity.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
• Promotes departmental and property-wide promotions with all guests.
• Promotes positive guest relations through prompt, courteous and efficient service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED