Attendant - Slot Floor
Bally's Interactive•Rock Island, IL
•Onsite
About The Position
This role is responsible for promoting Bally's customer-centric culture by offering superior guest service and actively building long-lasting guest relations. The attendant will respond to guest inquiries, understand slot machine functions, process slot-related transactions, and ensure adherence to all policies and procedures. They will monitor assigned areas on the gaming floor, maintain professional radio etiquette, and recognize and respond to minors and signs of problem gaming or alcohol intoxication. The position also supports the integrity of gaming on the floor.
Requirements
- Physically mobile with reasonable accommodations
- Must be able to bend, twist, push, and pull
- Able to wear earpieces and use a radio
Responsibilities
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
- Understand the essential functions of the slot machines and game themes
- Process transactions related to slot operations, including jackpots, paper fills, wallet buys
- Ensures department adheres to all regulatory, departmental and company policies and procedures.
- Knowledge of all promotions and events.
- Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
- Maintain professional radio etiquette
- Recognize and respond to minors in the casino
- Recognize signs of problem gaming an alcohol intoxication and report any issues to management
- Support the integrity of gaming on the floor
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
