Slot Attendant

Viejas Casino & Resort • Alpine, CA

2d • Onsite

About The Position

The Slot Attendant is responsible for responding to, processing, and paying out gaming machine hand pays and short pays, up to $14,999.99. They maintain a constant presence throughout assigned game floor areas to assist guests and provide general information. This role proactively seeks guest interactions and provides personalized attention, including assisting with iView functionalities, reprinting club cards, and resetting club card PINs. The Slot Attendant actively solicits club enrollment of un-carded guests and processes on-the-floor enrollment, and provides machine reservation service to eligible guests. They keep well informed of various types of slot machines to answer questions regarding games and bonus plays. The Slot Attendant maintains a currency bank of $10,012.50 and provides change assistance to guests, increases awareness of promotions and events, and maintains awareness of housekeeping needs in their assigned area, reporting them to a supervisor/manager in a timely manner. This role works closely with their supervisor/manager to meet the needs of internal and external guests, resolving problems or referring matters as needed. They also assist with training team members on departmental policies and procedures and documenting the training, and assist with ensuring that departmental policies and procedures are followed. The Slot Attendant maintains knowledge of gaming trends and technology, attends all scheduled team member meetings and trainings, and maintains knowledge of and effectively promotes company services and the players’ club program. They adhere to all company and department policies, procedures, and standard operating guidelines, as well as all hygiene and safety standards, ensuring a clean, safe, hazard-free work environment. This position performs all other duties as assigned and does not provide supervision to others.

Requirements

• High school diploma, vocational training or the equivalent experience.
• 3 or more years related experience and/or training or equivalent combination of education and experience.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Excellent verbal and interpersonal communication skills.
• Organized, self-motivated, goal-oriented, and values teamwork.
• Knowledge of basic computer skills.
• Knowledge of sales techniques and best practices.
• Demonstrated knowledge and ability to operate mobile devices.
• Ability to multitask and work in a fast-paced environment.
• Ability to adjust to and manage change effectively.
• Must be dependable, timely and have high attention to detail.
• Must be flexible to work different shifts, evenings, and holidays.

Responsibilities

• Responsible for responding to, processing, and paying out gaming machine hand pays and short pays, up to $14,999.99.
• Maintains a constant presence throughout assigned game floor areas to assist guests and provide general information.
• Proactively seeks guest interactions and provides personalized attention, to include assisting with iView functionalities, reprinting club cards for enrolled guests, resetting club card PIN, etc.
• Actively solicits club enrollment of un-carded guests and processes on-the-floor enrollment.
• Provides machine reservation service to eligible guests.
• Keeps well informed of various types of slot machines to answer any questions regarding games and bonus plays.
• Maintains a currency bank of $10,012.50 and provides change assistance to guests.
• Increases awareness of promotions and events.
• Maintains awareness of housekeeping needs in assigned area and timely reports to supervisor/manager.
• Works closely with supervisor/manager to meet the needs of internal and external guests.
• Resolves problems or refers matter to supervisor/manager as needed.
• Assists with training team members on departmental policies and procedures and documents the training.
• Assists with ensuring that departmental policies and procedures are followed.
• Maintains knowledge of gaming trends and technology.
• Attends all scheduled team member meetings and trainings.
• Maintains knowledge of and effectively promotes company services and players’ club program.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other duties as assigned.
• Does not provide supervision to others.

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits (80% paid by Viejas)
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED